Service Request Ticket

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Service Request Information

CONTACT	Name	Branets, Val	Date	May 28, 2014 04:42 PM
	Department	Facilities Services/ Custodial Services	Phone	88451
	Location		Email	branetsv@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130717 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	35R1M02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35R1M02	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918
	Wired NIC	34:17:EB:9A:D6:72

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jun 26, 2014 12:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jun 26, 2014 12:42 PM	All set up!	Add Attachment
Megan Thibeault	Jun 26, 2014 09:23 AM	11:30	Add Attachment
Vikas Sharma	Jun 26, 2014 08:59 AM	Task reassigned to Megan Eichler.	Add Attachment
Vikas Sharma	Jun 26, 2014 08:58 AM	I called her and she is here today till 3pm	Add Attachment
Sarah Pettigrew	Jun 25, 2014 03:50 PM	Equipment has been moved to the GFA shelf in the hallway.	Add Attachment
Katie Halvorson	Jun 25, 2014 07:57 AM	She called and said she is around all day today and tomorrow and to just give her a call before heading over.	Add Attachment
Lori Burgeson	Jun 24, 2014 09:14 AM	Left Val a voicemail to call us back with her availability so we can get the new equipment set up for her.	Add Attachment
Miles Rakestraw	Jun 23, 2014 03:38 PM	Equipment is across from the restroom in ITC 009.	Add Attachment
Miles Rakestraw	Jun 23, 2014 03:37 PM	Task reassigned to New Equip. Setup.	Add Attachment
Miles Rakestraw	Jun 23, 2014 03:37 PM	Machine name - W20130717 Domain joined - yes admin users - studenttechs windows activated - yes Sophos - yes extra software - none software updates - yes browsers tested - yes power options - set DNS set - yes PC is set up and ready to be delivered to the user.	Add Attachment
Miles Rakestraw	Jun 23, 2014 03:20 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Craig Reno	Jun 12, 2014 01:13 PM	Task reassigned to New Equip. Setup.	Add Attachment
Adam Fyffe	Jun 12, 2014 12:51 PM	Task reassigned to UCS Tech.	Add Attachment
Adam Fyffe	Jun 11, 2014 08:35 AM	Task reassigned to Adam Fyffe.	Add Attachment
Dale Goodell	Jun 09, 2014 04:00 PM	Task reassigned to New Equip. Setup.	Add Attachment
Adam Fyffe	Jun 02, 2014 11:08 AM	Task reassigned to Dale Goodell.	Add Attachment
Adam Fyffe	Jun 02, 2014 11:03 AM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Adam Fyffe	Jun 02, 2014 11:03 AM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Adam Fyffe	Jun 02, 2014 11:03 AM	imaged	Add Attachment
Dale Goodell	Jun 02, 2014 08:37 AM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Jun 02, 2014 08:37 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Sarah Pettigrew	May 28, 2014 04:42 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Val Branets in BUT 37 (Butler Upper Lounge). The WOU # of the new computer is 20130717 and the the new monitor is 20130757. The WOU # of the old computer is 20090923 and the old monitor is 20090969. The new equipment is across from the restroom in ITC 009 (NOT ON THE GFA SHELF).	Add Attachment