Service Request Ticket - # 53783

Service Request Ticket - # 53783

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Service Request Information

CONTACT	Name	Hillerich, Adela	Date	May 28, 2014 04:48 PM
	Department	Facilities Services/ Custodial Services	Phone	88013
	Location		Email	hilleria@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130718 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35D3M02	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918
	Wired NIC	34:17:EB:9A:7C:04

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Tracking

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Jun 12, 2014 03:40 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Jun 12, 2014 03:40 PM	Set up and delivered. Old computer is at Dales desk.	Add Attachment
Craig Reno	Jun 12, 2014 08:24 AM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Jun 11, 2014 05:00 PM	Task reassigned to UCS Tech.	Add Attachment
Craig Reno	Jun 11, 2014 05:00 PM	Ready tommorow at 3 pm	Add Attachment
Craig Reno	Jun 11, 2014 02:40 PM	Task reassigned to New Equip. Setup.	Add Attachment
Craig Reno	Jun 11, 2014 11:03 AM	Ready to go, left vm	Add Attachment
Adam Fyffe	Jun 11, 2014 08:35 AM	Task reassigned to Craig Reno.	Add Attachment
Dale Goodell	Jun 09, 2014 04:00 PM	Task reassigned to New Equip. Setup.	Add Attachment
Adam Fyffe	Jun 02, 2014 11:04 AM	Task reassigned to Dale Goodell.	Add Attachment
Adam Fyffe	Jun 02, 2014 11:04 AM	imaged	Add Attachment
Adam Fyffe	Jun 02, 2014 11:03 AM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Adam Fyffe	Jun 02, 2014 11:03 AM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Adam Fyffe	Jun 02, 2014 11:03 AM	imaged	Add Attachment
Dale Goodell	Jun 02, 2014 08:36 AM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Jun 02, 2014 08:36 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Sarah Pettigrew	May 28, 2014 04:48 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Adela Hillerich in TODD 002 Custodial Office. The WOU # of the new computer is 20130718 and the new monitor is 20130758. The WOU # of the old computer is 20090970 and the old monitor is 20091325. The new equipment is across from the restroom in ITC 009 (NOT ON THE GFA SHELF).	Add Attachment