Service Request Ticket

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Service Request Information

CONTACT	Name	Henslee, John	Date	May 28, 2014 04:53 PM
	Department	Facilities Services	Phone	88309
	Location		Email	hensleej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130719 (opens in a new window)	Bldg/Room	VAL 130
	Service Tag	35C6M02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35C6M02	Location	Residential Computing
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918
	Wired NIC	34:17:EB:99:C7:C5

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Jul 02, 2014 09:03 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Jul 02, 2014 09:03 AM	Set up new computer/monitor for John. Transferred favorites. Added his local Dell Photo 926 printer and tested printing. Kept old monitor 20091390 as dual display setup. Brought back old computer 20061317 and letting season 2 weeks John can call us any time for any assistance needed on his new setup.	Add Attachment
Lori Burgeson	Jul 02, 2014 05:59 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Jul 02, 2014 05:59 AM	**This is an email** Hi John, We have a new computer ready to set up for you. Please let me know your availability and we can get everything setup and working for you. Before the setup occurs, please transfer any files (documents, PDF files, etc) you might have saved in the C drive or on the desktop of your current computer to your H drive or a network drive that you use often. We just want to make sure everything makes it over to your new computer. Thank you, Lori	Add Attachment
Lexie Widmer	Jun 26, 2014 02:31 PM	Ready for Lori or Megan. He would prefer to hold off until Monday. He has some trainings this week. He is located by the Valsetz dock, brown garbage cans, look south, the double doors.	Add Attachment
Nicole Crane	Jun 25, 2014 12:35 PM	He called today and would like to have someone call him to set up a time.	Add Attachment
Katie Halvorson	Jun 23, 2014 12:34 PM	Today he is around till 330. tomorrow he is around anytime he just needs a call beforehand.	Add Attachment
Lexie Widmer	Jun 17, 2014 03:47 PM	Task reassigned to New Equip. Setup.	Add Attachment
Lexie Widmer	Jun 17, 2014 03:47 PM	The computer is all set up, updates and such have been applied. The computer is on Richard's old desk.	Add Attachment
Nicole Crane	Jun 17, 2014 11:36 AM	He would like to have it delived monday or tuesday next week.	Add Attachment
Lexie Widmer	Jun 16, 2014 03:16 PM	Left VM.	Add Attachment
Adam Fyffe	Jun 12, 2014 12:51 PM	Task reassigned to Lexie Widmer.	Add Attachment
Adam Fyffe	Jun 12, 2014 12:34 PM	ready to be sent out	Add Attachment
Adam Fyffe	Jun 11, 2014 10:25 AM	imaging	Add Attachment
Lexie Widmer	Jun 11, 2014 09:02 AM	Task reassigned to Adam Fyffe.	Add Attachment
Adam Fyffe	Jun 11, 2014 08:35 AM	Task reassigned to Lexie Widmer.	Add Attachment
Dale Goodell	Jun 09, 2014 03:59 PM	Task reassigned to New Equip. Setup.	Add Attachment
Dale Goodell	Jun 09, 2014 03:59 PM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Dale Goodell	Jun 02, 2014 08:36 AM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Jun 02, 2014 08:36 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Sarah Pettigrew	May 28, 2014 04:53 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to John Henslee in Valsetz maintenance. The WOU # of the new computer is 20130719 and the new monitor is 20130759. The WOU # of the old computer is 20091317 and the old monitor is 20091390. The new equipment is across from the restroom in ITC 009 (NOT ON THE GFA SHELF).	Add Attachment