Service Request Ticket

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Service Request Information

CONTACT	Name	Stewart, Michael	Date	May 28, 2014 05:08 PM
	Department	Facilities Services	Phone	88045
	Location		Email	stewartm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130720 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	35B5M02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35B5M02	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918
	Wired NIC	34:17:EB:9A:92:46

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Jul 08, 2014 06:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Jul 08, 2014 06:59 AM	Computer was set up yesterday afternoon at 1:30 for Mike. Transferred all locally saved data as well as favorites. Installed local printer and checked to make sure it was printing. Also looked to see that networked printers were loaded which were brought down via GPO. Old computer will season for a period of two weeks in ITC 007	Add Attachment
Lori Burgeson	Jul 07, 2014 11:08 AM	Set for today at 1:30	Add Attachment
Lori Burgeson	Jul 07, 2014 10:41 AM	Sent another email to ask about availability.	Add Attachment
Lori Burgeson	Jul 02, 2014 02:51 PM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Jul 02, 2014 02:51 PM	Emailed asking for availability	Add Attachment
Sarah Pettigrew	Jun 25, 2014 03:52 PM	Equipment has been moved to GFA shelf in the hallway.	Add Attachment
Babatunde Idahor	Jun 23, 2014 04:25 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Jun 23, 2014 04:24 PM	GFA PC checklist is completed.Left a copy of the form on Lori's table. Lori or Megan will deliver to the user.	Add Attachment
Miles Rakestraw	Jun 23, 2014 03:12 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Lexie Widmer	Jun 17, 2014 03:47 PM	The computer is at Richard's old desk.	Add Attachment
Lexie Widmer	Jun 17, 2014 03:46 PM	Task reassigned to New Equip. Setup.	Add Attachment
Lexie Widmer	Jun 17, 2014 03:46 PM	He is not in a hurry to get this set up. He would rather it get pushed out to next week. The computer is setup and ready to go. All updates and such have been applied.	Add Attachment
Lexie Widmer	Jun 16, 2014 03:15 PM	He would like a call tomorrow to set up.	Add Attachment
Adam Fyffe	Jun 12, 2014 12:51 PM	Task reassigned to Lexie Widmer.	Add Attachment
Adam Fyffe	Jun 12, 2014 12:34 PM	ready to be sent out	Add Attachment
Adam Fyffe	Jun 11, 2014 10:25 AM	imaging	Add Attachment
Adam Fyffe	Jun 11, 2014 08:36 AM	Task reassigned to Adam Fyffe.	Add Attachment
Dale Goodell	Jun 09, 2014 03:58 PM	Task reassigned to New Equip. Setup.	Add Attachment
Dale Goodell	Jun 09, 2014 03:58 PM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Dale Goodell	Jun 02, 2014 08:35 AM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Jun 02, 2014 08:35 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Sarah Pettigrew	May 28, 2014 05:08 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Mike Stewart in PP Mechanics Shop. The WOU # of the new computer is 20130720 and the new monitor is 20130760. The WOU # of the old computer is 20060246 and the old monitor is 20060296. The new equipment is across from the restroom in ITC 009 (NOT ON THE GFA SHELF).	Add Attachment