Service Request Ticket - # 53792

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 29, 2014 02:04 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100130[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 27MWMM1 Description Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
Serial No. 27MWMM1 Location PDR 2023 Giveaway

CPU Unknown


OS Windows 7 Pro Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561; Bluetooth dongle

Wired NIC B8:AC:6F:8B:02:F7

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia May 30, 2014 01:45 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Dyl Karbia May 30, 2014 01:45 PM 
Check the library this afternoon and fortunately
the computer was not been used. I uninstalled the
current driver and reinstalled the right printer
driver.
 Add Attachment
Dyl Karbia May 29, 2014 03:36 PM 
Check the Library regarding this task but there
was a student using the computer. I informed Chris
that I would check later when it is not been used.
 Add Attachment
Dyl Karbia May 29, 2014 03:07 PM 
Task reassigned to Dyl Karbia.
 Add Attachment
Shandelle Plasker May 29, 2014 02:04 PM 
A computer in the library is not connecting to any
printers.
Add Attachment