Service Request Ticket

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Service Request Information

CONTACT	Name	Carter, Scott	Date	May 30, 2014 10:08 AM
	Department	Library & Media Services	Phone	88848
	Location		Email	carters@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130150 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25L61DXDNML	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	Unknown	Software	MS Office 2011 Std for MAC from P0091591, Adobe CS6 Master Coll. from P0091311, Roxio Toast Titanium v11 from P0092312; TRANSFER: QuickTime 7 Pro for MAC from P0057077
	Wired NIC	10:DD:B1:EA:4C:DB
	Wireless NIC	EC:35:86:2D:BD:0E
	Bluetooth NIC	EC:35:86:2D:BD:0F

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Tracking

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Jun 10, 2014 09:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Jun 10, 2014 09:56 AM	Needed to put in registration code while logged in as root, otherwise it only applies to the user account that is currently logged in. Re-registered as root on all 4 machines.	Add Attachment
Craig Reno	Jun 06, 2014 10:37 AM	Tried this solution, http://arstechnica.com/civis/viewtopic.php? f=19&t=541677 and tested using my account and admin account. Didn't seem to work, need to keep looking for solutions.	Add Attachment
Craig Reno	Jun 05, 2014 11:40 AM	Quicktime player 7 is installed for everyone, but the pro version only appears for me.	Add Attachment
Jennifer McCarroll	Jun 05, 2014 10:47 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Jennifer McCarroll	Jun 05, 2014 10:47 AM	Unfortunately, it looks like QuickTime Pro isn't on any of the four Macs. Was it installed in such a way that only an administrator can get to it? We're still just seeing the regular version of QuickTime. I also searched to see if it was installed twice and couldn't find it. ~Scott ---------------	Add Attachment
Craig Reno	Jun 03, 2014 08:27 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Jun 03, 2014 08:27 AM	Installed on last machine	Add Attachment
Craig Reno	May 30, 2014 04:19 PM	The only one that still needs it is in the digital production room HL 122. It is currently being used. The newest version of Quicktime couldn't be upgraded to pro, needed to download quicktime pro 7, then enter the registration key. I put the installation package on the T drive where the serial number is stored.	Add Attachment
Craig Reno	May 30, 2014 02:44 PM	iMacs were all in use. Will check back later	Add Attachment
Craig Reno	May 30, 2014 11:20 AM	Task reassigned to Craig Reno.	Add Attachment
Tricia Flaherty	May 30, 2014 10:08 AM	Install Qunic Time Pro for 4 MAC stations in TRC info on registering QuickTime Player(free) to change to PRo can be found at: T:\5. Mac Software\QuickTime\Quicktime Pro 7	Add Attachment