Service Request Ticket - # 53801

Service Request Information

CONTACT Name Baldwin, Paula   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 02, 2014 08:53 AM
Department Humanities Division Phone 88065
Location Email baldwinp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120652[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25K80KLDNML Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS Unknown Software MS Office 2011 Std for MAC from P0088808, EndNote X6 for MAC from P0090632

Wired NIC 10:DD:B1:A4:C4:9C


Wireless NIC 8C:2D:AA:4B:DB:73


Bluetooth NIC 8C:2D:AA:4B:DB:74

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Lexie Widmer Jun 03, 2014 01:49 PM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Jun 03, 2014 01:49 PM 
New mac keyboard was delivered to her office. 
Loaner was retrieved.
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Craig Reno Jun 03, 2014 08:09 AM 
Left vm
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Adam Fyffe Jun 02, 2014 12:14 PM 
Task reassigned to Craig Reno.
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Adam Fyffe Jun 02, 2014 12:14 PM 
new keyboard is on the way, she needs a temp mac 
keyboard though.
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Adam Fyffe Jun 02, 2014 10:18 AM 
Task reassigned to Adam Fyffe.
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Lori Burgeson Jun 02, 2014 09:58 AM 
Her keyboard should be covered under warranty, so 
AppleCare will have to be called for a replacement
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Katie Halvorson Jun 02, 2014 09:31 AM 
Task reassigned to UCS Tech.
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Katie Halvorson Jun 02, 2014 09:31 AM 
It let her type and log into her computer but the
computer (MAC) is not recognizing the keyboard.
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Adam Fyffe Jun 02, 2014 09:31 AM 
new dell keyboard dropped off but will send a mac 
out for exchange
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Lexie Widmer Jun 02, 2014 09:23 AM 
Task reassigned to Adam Fyffe.
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Lexie Widmer Jun 02, 2014 09:22 AM 
Task reassigned to Lexie Widmer.
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Katie Halvorson Jun 02, 2014 08:53 AM 
whenever she tries to type, it skips around and
sometimes things aren't showing up.  She has tried
restarting her computer but still having the same
issues.  It all seems random but she can't log
into her computer.  For example, when she tries to
type her username it will only type baldn and is
supposed to be baldwinp.  She is in her office
till 1045 today.
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