Service Request Ticket - # 53803

Service Request Information

CONTACT Name Guthrie, Marshall   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 02, 2014 10:12 AM
Department Student Enrichment Program Phone 88168
Location Email guthriem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20091624[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag 6997RM1 Description Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
Serial No. 6997RM1 Location PDR

CPU Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)


OS Windows XP Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as 2007 from P0075659

Wired NIC 00:26:B9:DE:6A:32


Wireless NIC 00:23:14:9A:1D:0C


Bluetooth NIC F0:7B:CB:A9:6C:BC

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Jun 04, 2014 08:21 AM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Jun 04, 2014 08:21 AM 
dropped off
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Adam Fyffe Jun 04, 2014 08:04 AM 
ready to be dropped back off
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Adam Fyffe Jun 03, 2014 03:34 PM 
Task reassigned to Adam Fyffe.
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Craig Reno Jun 03, 2014 12:53 PM 
Task reassigned to UCS Tech.
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Craig Reno Jun 03, 2014 11:18 AM 
Diagnostic didn't show anything wrong. Too far out of warranty for 
replacement parts. Computer is sitting with bag and charger by 
diablo.
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Craig Reno Jun 03, 2014 09:17 AM 
Mouse problem is a hardware issue. Pressing on different parts 
of the touchpad will cause the problem to either stop, or 
continue with the mouse continuously moving in the opposite 
direction. Removing and reinstalling drivers didn't do anything, 
updating didn't help either.

Battery would not hold a charge, swapped that out with another 
one in pile.
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Adam Fyffe Jun 02, 2014 12:13 PM 
Task reassigned to Craig Reno.
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Adam Fyffe Jun 02, 2014 12:13 PM 
working now, running updates, but mouse is all 
messed up
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Lexie Widmer Jun 02, 2014 10:12 AM 
Task reassigned to Adam Fyffe.
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Lexie Widmer Jun 02, 2014 10:12 AM 
Somebody from SEP dropped off a laptop from SEP
with a note "When trying to logon it says: There
are currently no logon servers available to
service the logon request."  

I wasn't sure who to put the request under.  The
laptop is by Diablo
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