Done.

****This is an email****
I am out of town until July 30th (ish), so I will
contact you then.  Sorry!  Breeann

Task reassigned to Lexie Widmer.

Key: 3358-9943-PEWLHW

MathID: 5103-13183-68792

Mathematica is saying that the license is in use
on another computer.  It must be the hardware
change.  Referred to Tricia for licensing
troubleshooting.  

Everything except Mathematica is installed and
activated.  

She will drop off the computer at 3 today.

Left another VM around noon-thirty.  

Left VM

Lexi she is needing to have original software
reloaded.  In inventory it lists the following
titles: Microsoft Office for Mac 2011 license from
P0080905, 
Mathamatica Pro v8 from VISA2010002589 
T:\Mathematica\MathematicaPro8 , 
iWork 9.0.3 from P0080901(bundled with laptop)
T:\5. Mac Software\Apple iWorks\iWork '09 , 
Adobe Acrobat Pro 10 MAC from P0084592 T:\Adobe
Acrobat\Acrobat10Pro\AcrobatPro10MAC , 
Geometer's Sketchpad 5 from VISA2011002927 
T:\Geometer's Sketchpad\Geometer's Sketchpad 5

Status changed from (1) Pending to (5) Completed

Priority changed from (3) Priority to (2) High Priority.

****This is an email****
Hello,

Your Macbook is back from AppleCare and is ready
for delivery.  Please let us know when would be a
good time to drop it by or to be picked up from
our office. 

Thank you,

Lexie

Updates would not install.  Reimaging to OS 10.7.  

Task reassigned to UCS Tech.

Just received an email from the Mac store letting me 
know the laptop is ready for pickup.  Apple replaced 
the logic board on the laptop.  If they performed a 
wipe, the laptop will need a reimage.

Breeann picked up her laptop to transfer any needed 
files.  She will drop off this morning so I can take 
it in to the Mac store this afternoon.

****This is an email****
Hi Breeann,

I had Craig, one of our student technicians, call 
and he was able to leave you a voicemail, however 
I wanted to email you as well regarding your 
laptop.  It appears that the computer is having a 
hardware issue.  I will need to take your laptop 
in to the Mac store to have the issue resolved.  
The warranty on the laptop runs out next week, so 
I want to get the laptop in tomorrow.  Because it 
is a hardware issue, Apple will often wipe a 
computer and reinstall the operating system.  I 
want to make sure you have all your data backed up 
first, however.  Please let me know if you need to 
transfer any data to a network drive.  I plan to 
leave tomorrow around 3pm to take the laptop in 
for repair..

Thanks!
Lori

Craig left Breeann a voicemail letting her know 
that we would need to take the laptop in to the 
Mac Store since it is a hardware related issue.  
He also inquired if she has any locally saved data 
that needs to be transferred to her network drive 
in case they need to wipe the computer.  I will be 
taking the computer in tomorrow since the warranty 
is out next week.

left vm asking if we need to back things up.

Task reassigned to Dyl Karbia.

No audio devices found in systems settings. So far I have reset the 
PRAM, SMC, deleted the com.apple.audio files so they can be 
recreated at startup, and tried using headphones to test audio. So 
far nothing has worked. 

She came by and dropped her Mac laptop off. I put
it on loris desk and gave her a loner laptop with
WOU#20091438.