Service Request Ticket

Service Request Information

CONTACT	Name	McCannell, Rebecca	Date	Jun 02, 2014 01:50 PM
	Department	Creative Arts/Art	Phone	88442
	Location		Email	mccannr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101419 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
	Serial No.	C02FW1RKDH2G	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	MAC OS X 10.6 (Snow Leopard)	Software	Shipped with OS 10.6 but eligible for free upgrade to 10.7 (see Tricia for details of licensing), MS Office 2011 std MAC from P0081051, transfers from W#20080174 Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114--She is a Adobe CC2015 Named user as of JAN2015
	Wired NIC	C8:2A:14:46:34:6F
	Wireless NIC	E4:CE:8F:33:DD:E6
	Bluetooth NIC	E4:CE:8F:33:DD:E7

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Jun 04, 2014 12:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Jun 04, 2014 12:39 PM	Attempting to print or save in chrome resulted in black bars where the actual content should be, it was fine when we tried using firefox. Probably just an issue with that particular web page and chrome.	Add Attachment
Adam Fyffe	Jun 03, 2014 03:35 PM	Task reassigned to Craig Reno.	Add Attachment
Katie Halvorson	Jun 03, 2014 12:55 PM	She says tomorrow 10-2. She is going home now instead.	Add Attachment
Katie Halvorson	Jun 03, 2014 12:55 PM	She is in her office till 230 today and if that doesn't work then tomorrow morning 10-2 too.	Add Attachment
Craig Reno	Jun 03, 2014 12:26 PM	Left vm	Add Attachment
Alyssa Little	Jun 02, 2014 01:50 PM	She is having an issue printing her student evals from portal. When she prints it, all the answers are blacked out. She tried saving it as a PDF and printing it and the same thing happens. She will be available tomorrow from 12-3 and wednesday from 11-11:30	Add Attachment