Service Request Ticket

Service Request Information

CONTACT	Name	Lehto, Nan	Date	Jun 02, 2014 02:08 PM
	Department	Student Engagement	Phone	88088
	Location		Email	lehton@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110679 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	1Y78NS1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office 2010 Pro Plus from P0084903 installed as Office 2007
	Wired NIC	18:03:73:16:ED:98

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Jun 03, 2014 10:19 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Jun 03, 2014 10:12 AM	typed about:config in firefox address bar, found print_printer option and changed it from UC_Tank to UC-Zippy	Add Attachment
Craig Reno	Jun 03, 2014 09:45 AM	Available at 10	Add Attachment
Craig Reno	Jun 03, 2014 09:37 AM	Task reassigned to Craig Reno.	Add Attachment
Shandelle Plasker	Jun 02, 2014 02:08 PM	She got a new printer not long ago and set her default on her computer to the new printer(uczippy). When she tries to print from Google mail the default printer will not stick and changes every time. She would like someone to come down to help her set her default printer on Google Mail. You can contact her by email or phone.	Add Attachment