Service Request Ticket

Service Request Information

CONTACT	Name	Wiebe, Ronald	Date	Jun 02, 2014 02:24 PM
	Department	Natural Science Division	Phone	88977
	Location		Email	wieber@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110878 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2BWY4V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446, Adobe Dreamweaver CS6 WIN from P0089634, TRANSFERING from 20080037[MathType 6.7 WIN ACAD faculty license from VISA2011002897, Geometer Sketchpad 5 from VISA2009001662(reassigned originally Beisiegel), Adobe Acrobat Pro v11 WIN from P0088084], GreenGlobs free for campus use see T Drive file for more details,
	Wired NIC	18:03:73:26:1B:F3

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Jun 10, 2014 10:28 AM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	Jun 10, 2014 10:28 AM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	Jun 10, 2014 10:28 AM	Will close this task. If it's still a problem when he comes back, he can create a new one or something.	Add Attachment
Lexie Widmer	Jun 10, 2014 10:24 AM	He is out till Fall 2014.	Add Attachment
Dyl Karbia	Jun 09, 2014 02:19 PM	Left VM	Add Attachment
Lexie Widmer	Jun 04, 2014 10:50 AM	**This is an outgoing email** Hi, We have a service request here regarding your printers being displayed as off-line. When would you be available to have us come take a look? Thank you, Lexie UCS Tech 88925	Add Attachment
Craig Reno	Jun 03, 2014 09:04 AM	Left vm	Add Attachment
Jared Petersen	Jun 02, 2014 03:32 PM	Left VM	Add Attachment
Shandelle Plasker	Jun 02, 2014 02:24 PM	Only when trying to print off of his computer does it say that the printers are off line. They tried printing to all the math department printers and they would come up as off line.	Add Attachment