Service Request Ticket

Service Request Information

CONTACT	Name	Kuletz, Elayne	Date	Jun 02, 2014 04:42 PM
	Department	College of Education	Phone	88471
	Location		Email	kuletze@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130431 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch, Intel Core i7 #Z0PG
	Serial No.	D25LP190F8JC	Location	PDR
	CPU	Intel Core i7(3.4GHz quad core, 6MB L3 cache)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0092469, Adobe CS6 Master Coll. from P0092469, ScreenFlow 4 from VISA2013003797; Gifox Pro v2.* VISA2019010246 Order11599 SR#;

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Jun 03, 2014 09:37 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Jun 03, 2014 09:37 AM	Deleted folder in ~/Library/Keychains, new one generates after reset with default settings. This seemed to solve the problem.	Add Attachment
Craig Reno	Jun 03, 2014 08:44 AM	Task reassigned to Craig Reno.	Add Attachment
Shandelle Plasker	Jun 02, 2014 04:42 PM	**This is an email** Hi, We're still having some trouble with the faculty mac in ITC 204. We are hosting a workshop series in our space this summer and would love to resolve this perplexing issue before then if possible: A "keychain" error message peppers most users who log into the computer except myself and my colleague Jennifer Keen. The two of us are admins on the machine and were present while a student worker addressed the same problem earlier this spring, which might explain the difference. We now only receive the message sporadically and can usually close the pop-up window that appears and proceed with our work. Thank you for your help! Elayne -- Elayne Kuletz Instructional Design Coordinator Division of Extended Programs Western Oregon University kuletze@wou.edu	Add Attachment