Service Request Ticket - # 53821

Service Request Information

CONTACT Name Witwer, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 03, 2014 02:30 PM
Department Business/Economics Division Phone 88421
Location Email witwerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120865[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag D60RDX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. D60RDX1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0089918 downgraded to Office Pro Plus 2010

Wired NIC 90:B1:1C:94:7B:BA

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jun 04, 2014 01:46 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jun 04, 2014 01:46 PM 
Check the computers that couldn't connect to the
printer. I realize the users was choosing
different printer name instead of wh-Westhouse.
That is the confusion they were having. I was able
to correct that with the help of Lori. Now they
are able to print just fine.
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Alyssa Little Jun 04, 2014 11:23 AM 
Now some faculty members are having issues
connecting to the printers which they didn't have
before. If you meet with her she'll show you the
computers having the issues, she'll be unavailable
from 12-1
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Dyl Karbia Jun 03, 2014 04:29 PM 
Task reassigned to Dyl Karbia.
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Alyssa Little Jun 03, 2014 02:30 PM 
One of their computers is giving her a "Specified
port is unknown" error when trying to connect to
the xeroxphaser in Westhouse. The computer itself
is in Westhouse 101
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