Service Request Ticket - # 53825

Service Request Information

CONTACT Name Taylor, Elizabeth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 03, 2014 04:16 PM
Department Center for Academic Innovation Phone 88483
Location Email tayloree@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110775[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
Serial No. 7PTTDS1 Location PDR

CPU Intel Core i7-2760QM(2.4GHz, 6MB cache)


OS Unknown Software Microsoft Office Pro Plus 2010 from P008 5288 installed as Office Pro Plus 2007; uninstalled 2007 MARCH2013 and installed as Office 2010 see SR49856

Wired NIC 08:ED:B9:DB:71:97


Wireless NIC 8C:70:5A:2B:73:4C


Bluetooth NIC D4:BE:D9:32:C4:CF

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact alittle11@wou.edu 88925

Tracking

Entered by Date Memo
Alyssa Little
Email

Public
Entered by Date Memo
Alyssa Little Jun 03, 2014 04:20 PM 
Task reassigned to Alyssa Little.
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Alyssa Little Jun 03, 2014 04:20 PM 
Status changed from (1) Pending to (5) Completed
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Alyssa Little Jun 03, 2014 04:20 PM 
See request 53808
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Alyssa Little Jun 03, 2014 04:16 PM 
Whenever she opens any office programit is asking
her for a registration key, she is off campus so
Tricia said you'll need to access her computer
remotely to fix it
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