Service Request Ticket

Service Request Information

CONTACT	Name	Scott, Candice	Date	Jun 03, 2014 04:45 PM
	Department	The Research Institute	Phone	89204
	Location		Email	scottc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130036 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	F57N7Y1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091252 downgraded to Office Pro Plus 2010, Adobe InDesign CS6 (v.8) License from P0093384
	Wired NIC	B8:CA:3A:A2:A2:E7

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Jun 05, 2014 01:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Jun 05, 2014 01:50 PM	Done. Also did some malware removal.	Add Attachment
Lexie Widmer	Jun 05, 2014 01:23 PM	Task reassigned to Lexie Widmer.	Add Attachment
Craig Reno	Jun 05, 2014 11:43 AM	Task reassigned to UCS Tech.	Add Attachment
Craig Reno	Jun 04, 2014 12:46 PM	Task reassigned to Craig Reno.	Add Attachment
Lexie Widmer	Jun 04, 2014 08:21 AM	Left VM.	Add Attachment
Sarah Pettigrew	Jun 03, 2014 04:45 PM	NEW EQUIP SETUP: A webcam needs to be setup and delivered to Candice Scott in TODD 219. The webcam is to be used with computer WOU# 20130036. The equipment is on the shelves across from the restroom in ITC 009.	Add Attachment