Service Request Ticket - # 53829

Service Request Information

CONTACT Name Graber, Rebecca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 04, 2014 08:26 AM
Department Graduate Studies Phone 89524
Location Email graberb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20091661[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3600DN Mono Laser Printer
Serial No. MHB880317 Location PDR

Model P3600/DN Hostname gp-breedlove
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V, Ink/Toner Refill

Wired NIC 00:00:AA:BE:0B:CC

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer Jun 04, 2014 10:18 AM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Jun 04, 2014 10:17 AM 
Scan turned up somethings, removed those.  Print
window seems to come up faster.
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Lexie Widmer Jun 04, 2014 09:29 AM 
The issue only occurs in web browsers and chrome.
 There was little to no evidence of malware, but
Malwarebytes is running the background and updated
her browsers.  

This is an XP OS machine.  Talked to Dale to
figure out an update.  Emailed Tricia to ask if it
was GFA eligible.
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Lexie Widmer Jun 04, 2014 08:51 AM 
Task reassigned to Lexie Widmer.
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Lexie Widmer Jun 04, 2014 08:51 AM 
She is available any time today.
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Katie Halvorson Jun 04, 2014 08:27 AM 
****This is an email****
Computer # 20091304[Edit Inv]
Printer #20091661[Edit Inv]

Thanks for any and all help.

Becky
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Katie Halvorson Jun 04, 2014 08:27 AM 
****This is an email****
 AD Breedlove on Krusty is the one I use.  Size of
job is not the problem.  A
> 1 page document also takes a long time.
>
>
>
> bg
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Katie Halvorson Jun 04, 2014 08:26 AM 
****This is an email****
That doesn't work either.  Any other advice?
>> >
>> > Thanks.
>> >
>> > Becky
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Katie Halvorson Jun 04, 2014 08:26 AM 
****This is an email****
Becky,
>> >> Have you tried restarting your computer or
printer by chance?
>> >> Sometimes it just needs a little refresher.
>> >>
>> >> Thanks!
>> >> UCS
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Katie Halvorson Jun 04, 2014 08:26 AM 
****This is an email****
Is there a way to speed up the printing process
after I hit the print
>> >> > button.  Takes forever for the "OK" screen
to pop up.
>> >> >
>> >> > Not an emergency, obviously
>> >> >
>> >> > Thanks.
>> >> >
>> >> > Becky
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