Service Request Ticket

Service Request Information

CONTACT	Name	Carrillo-Garcia, Adriana	Date	Jun 04, 2014 08:42 AM
	Department	Student Enrichment Program	Phone	88550
	Location		Email	carrilloa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20091624 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	6997RM1	Description	Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
	Serial No.	6997RM1	Location	PDR
	CPU	Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)
	OS	Windows XP Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as 2007 from P0075659
	Wired NIC	00:26:B9:DE:6A:32
	Wireless NIC	00:23:14:9A:1D:0C
	Bluetooth NIC	F0:7B:CB:A9:6C:BC

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Jun 04, 2014 03:06 PM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Jun 04, 2014 03:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Jun 04, 2014 03:06 PM	returned laptop	Add Attachment
Craig Reno	Jun 04, 2014 02:43 PM	Swapped out hard drive from identical computer. Works perfectly. WOU# of replacement computer is 20091446	Add Attachment
Craig Reno	Jun 04, 2014 12:08 PM	same as SR# 53803	Add Attachment
Katie Halvorson	Jun 04, 2014 08:42 AM	The computer is here up front at SRD.	Add Attachment
Katie Halvorson	Jun 04, 2014 08:42 AM	The checkout computer from SEP has problems logging in. They log in with the ethernet cord and then when they try and log on again, the credentials still aren't working. They have tried with multiple different people/users. Also, the mouse pad on the computer doesn't seem to be responding accurately either.	Add Attachment