Service Request Ticket - # 53834

Service Request Ticket - # 53834

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Service Request Information

CONTACT	Name	Braun, Debbie	Date	Jun 04, 2014 10:48 AM
	Department	College of Liberal Arts and Sciences	Phone	14220
	Location		Email	braund@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100464 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 8560/DN Color Printer #8560/DN
	Serial No.	FBT203979	Location	PDR
	Model	8560/DN	Hostname	la-las-dean-office / lasdeansoffice.wou.edu
	Notes	duplexing, Tray 1-100 sheets, Tray2-525 sheets, output 250 sheets, 30ppm color or B&W IP: 140.211.76.13	Ink/Toner Refill
	Wired NIC	00:00:AA:D6:49:5B

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jun 05, 2014 11:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jun 05, 2014 11:39 AM	Printer just needs more ink.	Add Attachment
Craig Reno	Jun 04, 2014 01:28 PM	Task reassigned to Megan Eichler.	Add Attachment
Craig Reno	Jun 04, 2014 01:28 PM	Printer is by Megan's desk	Add Attachment
Lexie Widmer	Jun 04, 2014 11:49 AM	Task reassigned to Craig Reno.	Add Attachment
Lexie Widmer	Jun 04, 2014 11:49 AM	Craig?	Add Attachment
Lexie Widmer	Jun 04, 2014 11:48 AM	A tech needs to pick up the printer and bring it back here to Megan. Debbie will be back here around 1:15.	Add Attachment
Lexie Widmer	Jun 04, 2014 11:37 AM	The printer is displaying a low-ink error. There is adequate, genuine ink in the printer. Restarted multiple times. Printed configuration and test pages, all of which came out fine. The error will not allow any pc -> printer print jobs. She printed from home, when she got back to the office, the print job had completed, but there was a jam, she cleared the jam, and the error began. I checked the printer for leftover pieces, but didn't see any.	Add Attachment
Lexie Widmer	Jun 04, 2014 10:51 AM	Task reassigned to Lexie Widmer.	Add Attachment
Katie Halvorson	Jun 04, 2014 10:48 AM	Printer is not responding. The orange light is on the printer. The computer says it was sent but nothing to getting to the printer. She tried restarting and still having same issue. She is the only user that she knows has the problem. LAS-Dean	Add Attachment