Service Request Ticket - # 53835

Service Request Information

CONTACT Name Case, Shelby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 04, 2014 11:37 AM
Department Student Media Phone 89697
Location Email cases@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
peripheral Edit WOU # 20090891[Edit Inv] (opens in a new window) Bldg/Room TERRY 108
Service Tag Description Western Digital 1TB Elements Desktop Hard Drive #WDBAAU001HBK-NESN
Serial No. WCAV58547465 Location KWOU Radio station
TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jun 26, 2014 07:33 AM 
Task reassigned to Lori Burgeson.
 Add Attachment
Lori Burgeson Jun 26, 2014 07:33 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Lori Burgeson Jun 26, 2014 07:33 AM 
We will receive a new service request once a 
replacement computer has been ordered.
 Add Attachment
Miles Rakestraw Jun 25, 2014 01:33 PM 
Closed at the request of Lori.
 Add Attachment
Lori Burgeson Jun 12, 2014 08:46 AM 
Also, this computer needs to be replaced.  If this 
is the KWOU computer, please come see me as I have 
additional information.
 Add Attachment
Lori Burgeson Jun 12, 2014 08:44 AM 
Please make sure to get the appropriate WOU number 
and update this ticket.
 Add Attachment
Lexie Widmer Jun 10, 2014 10:38 AM 
If we migrate the Sql server, we need to make sure
the sql server versions are compatible with the
radio software.
Add Attachment
Craig Reno Jun 06, 2014 04:45 PM 
Task reassigned to UCS Tech.
 Add Attachment
Craig Reno Jun 06, 2014 04:45 PM 
Computer is running 32 bit version of XP, adding more RAM was 
pointless, currently only recognizes 3 gb. Both memory and cpu 
usage are very low

Took about 10 minutes for it to start up, and it is a small step 
above completely non functional when windows is loaded. Nearly 
every program that was opened crashed immediately.

Managed to do this, not entirely sure it helped: 
CCleaner- General and Registry
chkdsk- nothing wrong
defrag- ran for about half an hour then froze
Add Attachment
Craig Reno Jun 06, 2014 03:31 PM 
They are also having an issue with their laptop. The password 
and/or server IP is incorrect and they cannot connect to the stream 
on the kwou site, not sure where to find password or how to reset 
it. Need to contact buchanar21@gmail.com if we figure that out.
 Add Attachment
Craig Reno Jun 06, 2014 12:07 PM 
Task reassigned to Craig Reno.
 Add Attachment
Craig Reno Jun 06, 2014 11:51 AM 
Ran diagnostic, couldn't find anything wrong. Added more 
memory,  but that didn't seem to help either.

Computer is running xp, it hangs up on the "Windows is Starting" 
screen and I could not get it to the point where I could log in. 
Tried booting in to safe mode but had the same issue.

Going back over today at 3:30
 Add Attachment
Lexie Widmer Jun 04, 2014 12:02 PM 
Talked to Dave M:  He suggested checking memory
usage, making sure it's not full (90%+).  

Talked to Dale:  Do NOT reimage the computer.  It
has data tied to special software on the computer
that will be lost.  Someone needs to figure out
how to export and import that data before we
upgrade OS or get a new computer.
Add Attachment
Alyssa Little Jun 04, 2014 11:37 AM 
****This is an email****
Good morning UCS:

We have a pretty urgent need here for the KWOU
computer.

The WOU numbers are 20090891[Edit Inv] and 20090893[Edit Inv].

Station Manager Ryne Buchanan said the computer is
too slow to do anything, including play music. The
system freezes. It will run Spacial Audio Music
(SAM), but doesn't play anything.

He called David McEvilly a little while ago and
left a voice mail message. He said the laptop is
only good for talk shows. That equipment of course
is separate from the main machine. Ryne can't
recall what Dave did to get the laptop to stream
music to the website.

Ryne can be reached at (503) 350-1250.

We are also looking at some replacement options
for next year for the big main system.

As always, thanks for your time and help.
 Add Attachment