Service Request Ticket - # 53839

Service Request Information

CONTACT Name Marvin, Roxanna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 04, 2014 03:23 PM
Department The Research Institute Phone 88838
Location Email marvinr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20130833[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440 Intel i7-4600M(2.9GHz 4M)
Serial No. 3YVWD12 Location PDR

CPU Intel Core i7-4600M(2.9 GHz, 4M) 4thGEN


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from P0094138; TRANSFER FROM W#20101293: Adobe Acrobat Pro 10 WIN from P0083671 and Adobe Fireworks CS5 WIN from P0083671, Corel Draw Graphics Suite X5 from VISA2011002803, Cyberlink PowerDirector v.11 Ultimate Suite from VISA2012003227, Adobe InDesign CS6 (v.8) License from P0093384; TRANSFER FROM W#20070501: Adobe eLearning Suite2 WIN license from P0079318; TRANSFER from Eric Enright- Adobe CC NAMED USER SEPT2017

Wired NIC EC:F4:BB:38:A7:83


Wireless NIC C4:D9:87:C7:3C:A6


Bluetooth NIC C4:D9:87:C7:3C:AA


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public

Entered by Date Memo
Megan Thibeault Jun 24, 2014 11:28 AM
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jun 24, 2014 11:28 AM
setup is complete
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Megan Thibeault Jun 24, 2014 09:00 AM
10am-setup
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Megan Thibeault Jun 24, 2014 08:13 AM
****This is an email****
Good Morning,

I have a new Dell laptop, monitor and dock to
deliver and set up for you. What is your
availability today, or something this week?
Thanks!
Megan 
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Megan Thibeault Jun 24, 2014 08:12 AM
Task reassigned to Megan Eichler.
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Dyl Karbia Jun 20, 2014 02:20 PM
Task reassigned to UCS Tech.
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Dyl Karbia Jun 20, 2014 02:19 PM
The computer is ready to be deliver but Megan or
Lori needs to deliver to the user. The Dell Laptop
is sitting on my Desk.
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Dyl Karbia Jun 17, 2014 04:22 PM
The computer is ready to be deliver to the user. I
did the necessary setup and installed the programs
that are listed in the service request.
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Craig Reno Jun 13, 2014 04:17 PM
Task reassigned to Dyl Karbia.
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Craig Reno Jun 13, 2014 04:17 PM
Setup is not finished, couldn't deliver yet. 

Still need all this: Adobe eLearning Suite2 WIN license from
P0079318(includes: Adobe Captivate 5, Flash Pro
CS5, Dreamweaver CS5, Presenter 7, Acrobat Pro 9,
Photoshop CS5 Extended, Soundbooth CS5)  ***TRICIA
HAS DISK MEDIA***
    T:\Adobe eLearning Suite\eLearningSuite2WIN

Everything is back on the back counter, including cds to install 
remaining software.
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Dyl Karbia Jun 13, 2014 03:57 PM
Task reassigned to Craig Reno.
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Dyl Karbia Jun 13, 2014 12:16 PM
Task reassigned to Dyl Karbia.
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Lexie Widmer Jun 12, 2014 08:49 AM
I'm not coming in today. 
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Lexie Widmer Jun 12, 2014 08:49 AM
Task reassigned to New Equip. Setup.
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Katie Halvorson Jun 12, 2014 08:28 AM
Task reassigned to Lexie Widmer.
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Katie Halvorson Jun 12, 2014 08:28 AM
She called today and said lexie wanted her to call
back for a little more information.
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Dale Goodell Jun 09, 2014 03:55 PM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Jun 09, 2014 03:44 PM
Software available to Roxanna Marvin:
TRANSFER FROM W#20101293:
Adobe Acrobat Pro 10 WIN from P0083671 and Adobe
Fireworks CS5 WIN from P0083671,
    T:\Adobe Acrobat\Acrobat10Pro\AcrobatPro10WIN
    T:\Adobe Fireworks\FireworksCS5WIN
Corel Draw Graphics Suite X5 from VISA2011002803
    T:\CorelDraw\CorelDraw Graphics Suite X5
Cyberlink PowerDirector v.11 Ultimate Suite from
VISA2012003227
    T:\Cyberlink\PowerDirectorUltimateSuite
Adobe InDesign CS6 (v.8) License from P0093384;
    T:\Adobe InDesign\InDesign CS6
TRANSFER FROM W#20070501:
Adobe eLearning Suite2 WIN license from
P0079318(includes: Adobe Captivate 5, Flash Pro
CS5, Dreamweaver CS5, Presenter 7, Acrobat Pro 9,
Photoshop CS5 Extended, Soundbooth CS5)  ***TRICIA
HAS DISK MEDIA***
    T:\Adobe eLearning Suite\eLearningSuite2WIN
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Dale Goodell Jun 05, 2014 10:11 AM
Task reassigned to Dale Goodell.
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Dale Goodell Jun 05, 2014 10:11 AM
Priority changed from (3) Priority to (2) High Priority.
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Sarah Pettigrew Jun 04, 2014 03:23 PM
NEW EQUIP SETUP: A Dell laptop, monitor, and docking station need to be 
setup and delivered to Roxanna Marvin in TODD 211. The WOU # of the laptop 
is 20130833[Edit Inv]. The WOU # of the monitor is 20130834[Edit Inv]. The WOU # of the 
docking station is 20131043[Edit Inv]. The equipment is on the counter in ITC008.
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