Service Request Ticket - # 53850

Service Request Information

CONTACT Name Kunze, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 05, 2014 10:44 AM
Department Behavioral Sciences Division Phone 88344
Location Email kunzel@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20091198[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 8860/DN Color Laser Printer
Serial No. HAV134059E Location PDR

Model P8860/DN Hostname psycolor.wou.edu
Notes NOT A STUDENT TECH PRINTER IP:140.211.116.15 Ink/Toner Refill

Wired NIC 00:00:AA:D2:AC:B9


TECHS Submitted by Jennifer McCarroll Contact jmccarroll11@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public

Entered by Date Memo
Megan Thibeault Jun 06, 2014 03:17 PM
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jun 06, 2014 03:17 PM
good to go
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Lori Burgeson Jun 06, 2014 02:55 PM
Task reassigned to Megan Eichler.
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Lori Burgeson Jun 06, 2014 02:55 PM
I fixed the color issue again.  Can you please have Linda send a test 
print?
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Megan Thibeault Jun 06, 2014 01:02 PM
Task reassigned to Lori Burgeson.
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Megan Thibeault Jun 06, 2014 01:02 PM
Task reassigned to Megan Eichler.
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Megan Thibeault Jun 06, 2014 01:02 PM
I fixed all the other color 8860's besides
py-psycolor..
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Megan Thibeault Jun 06, 2014 01:02 PM
When I go to click on PY-PsyColor I get an error
saying that I don't have access to this printer.
All of the 8860's went back to just black and
white. Maybe Lori will have access to this printer?
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Lexie Widmer Jun 06, 2014 11:50 AM
Task reassigned to UCS Tech.
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Alyssa Little Jun 06, 2014 11:49 AM
Status changed from (5) Completed to (1) Pending
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Alyssa Little Jun 06, 2014 11:49 AM
Faculty are still not able to print in color. One
of the WOU#s off a computer having the issue is
20090334[Edit Inv]

She's available today from now-3 and Monday from 8-12
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Craig Reno Jun 06, 2014 08:30 AM
Task reassigned to Lexie Widmer.
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Craig Reno Jun 06, 2014 08:30 AM
Status changed from (1) Pending to (5) Completed
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Craig Reno Jun 06, 2014 08:30 AM
Tested, prints in color. 
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Lexie Widmer Jun 05, 2014 01:51 PM
Task reassigned to UCS Tech.
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Lexie Widmer Jun 05, 2014 01:51 PM
Have to head to class. 
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Lori Burgeson Jun 05, 2014 01:35 PM
Task reassigned to Lexie Widmer.
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Lori Burgeson Jun 05, 2014 01:35 PM
Color is fixed.  Can you find out if this is a 
student technology funded printer?  If not, they 
would have to purchase the ink for it.  If so, I can 
give you ink to fill it up.
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Lexie Widmer Jun 05, 2014 12:55 PM
Task reassigned to Lori Burgeson.
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Lexie Widmer Jun 05, 2014 12:55 PM
Lori, could you check the server color settings on
these printers? The config pages show correct
color settings.  
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Lexie Widmer Jun 05, 2014 12:46 PM
 names on krusty: Lab-PsychlabColor and Lab-Psychlab.
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Jennifer McCarroll Jun 05, 2014 11:26 AM
20091198[Edit Inv]
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Lexie Widmer Jun 05, 2014 11:08 AM
Task reassigned to Lexie Widmer.
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Jennifer McCarroll Jun 05, 2014 10:44 AM
Emailed about the WOU number
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Jennifer McCarroll Jun 05, 2014 10:44 AM
****This is an email****
Yes, color was chosen. Please set up a service call.
LK  : )


On Thu, Jun 5, 2014 at 9:56 AM, UCS ServiceRequest
 wrote:

    Linda,

    1.  Your service request number is 53847 for a
lab attendant to bring
    more ink for the printer.

    2.  There are two sides to the printer,
colored and black/white.  You
    have to select the colored side of the printer
in order to get colored
    print jobs.  Have you made sure that was
selected?  If so, let me know
    and we can set up a service request for it!

    Thanks!

    On Thu, Jun 5, 2014 at 9:44 AM, Linda Kunze
 wrote:
    > Hello~ Two things.
    >
    > 1. The student printer in Todd 316 lab is
indicating that it is low on
    > toner.  Could someone please take a look?
(20090475)
    >
    > 2.  The color printer in Todd 316 lab for
some reason is not printing in
    > color.  It is only printing black.  I have
checked the color "cubes" and
    > they are all fine.  Would someone be able to
take a look and figure out the
    > problem?  (20091198)
    >
    > Thanks so much.
    > LK  : )
    >
    > --
    > Linda Kunze
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