Service Request Ticket

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Service Request Information

CONTACT	Name	Mayhall Rastrelli, Bruce	Date	Jun 05, 2014 10:52 AM
	Department	Creative Arts/Music	Phone	88437
	Location		Email	rastrelb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101338 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro, 15-inch, 2.0GHz Intel Core i7
	Serial No.	C02FV2B1DF8Y	Location	PDR
	CPU	Intel Core i7(2.0GHz quad, 6MB L3 cache)
	OS	Mac OS X Server v10.6 Snow Leopard	Software	Shipped with OS 10.6 but eligible for free upgrade to 10.7(see Tricia for details of licensing), Mac OS X Snow Leopard(iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, and Xcode Developer Tools), iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand), MS Office for MAC 2011 from P0080800, Avid-Sibelius 6 ED from VISA2010002583
	Wired NIC	C8:2A:14:46:94:C5
	Wireless NIC	E4:CE:8F:24:EC:6C
	Bluetooth NIC	E4:CE:8F:24:EC:6D

TECHS	Submitted by	Jennifer McCarroll	Contact	jmccarroll11@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Tracking

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Jun 25, 2014 04:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Jun 25, 2014 04:06 PM	Delivered to Lenore	Add Attachment
Lexie Widmer	Jun 25, 2014 03:39 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Lexie Widmer	Jun 25, 2014 03:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Jun 25, 2014 03:14 PM	All setup and ready to go.	Add Attachment
Lexie Widmer	Jun 24, 2014 12:52 PM	Reimaging with 10.7.	Add Attachment
Lexie Widmer	Jun 24, 2014 12:52 PM	Computer and charger : 20101338	Add Attachment
Katie Halvorson	Jun 24, 2014 11:44 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Jun 24, 2014 11:44 AM	Computer is at SRD.	Add Attachment
Lexie Widmer	Jun 20, 2014 10:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Jun 20, 2014 10:47 AM	She said she would call me back within 48 hours if I needed to keep it open. Closing it now.	Add Attachment
Lexie Widmer	Jun 17, 2014 05:10 PM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	Jun 17, 2014 05:10 PM	Sue would like us to close the task, but she wants to check one thing out first.	Add Attachment
Lexie Widmer	Jun 17, 2014 03:54 PM	His departure notice says 6/15. Lenore referred me to Sue Denoyer who is going to check with his department, to see what they want us to do with this task.	Add Attachment
Lexie Widmer	Jun 10, 2014 10:22 AM	Left VM summary.	Add Attachment
Lori Burgeson	Jun 09, 2014 09:17 AM	I would assume he would want a reimage performed. That would be the best option if he is wanting things cleaned up.	Add Attachment
Craig Reno	Jun 06, 2014 08:43 AM	Emailed, recommended saving files to network drive, also asked what exactly "sweep" means.	Add Attachment
Lori Burgeson	Jun 05, 2014 11:10 AM	Please contact user and let him know he is responsible for moving his files to network drives as we dont have access to his accounts.	Add Attachment
Jennifer McCarroll	Jun 05, 2014 10:52 AM	R:2-5pm F/M/T/W/R/F: He will need to come to campus for the meeting so please contact him to set up an appointment to sweep his computer and copy some files. He can be contacted by cell phone: 9712588300 mayhallb@wou.edu is his primary email.	Add Attachment