Service Request Ticket - # 53857

Service Request Information

CONTACT Name Cancel-Tirado, Doris   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 05, 2014 01:40 PM
Department College of Education Phone 88470
Location Email canceltd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130828[Edit Inv] (opens in a new window) Bldg/Room RWEC 241
Service Tag Description Apple MacBook Pro 13-inch with Retina display#Z0QB
Serial No. C02MP1RTFH04 Location Doris Cancel-Tirado, MIA 7/26

CPU Intel Core i5(2.4GHz, 3MB L3)


OS MAC OS X 10.9 (Mavericks) Software Microsoft Office 2011 for MAC from P0094096; 2nd install of STATA/SE v12 from VISA2012003392 UPGRADED to STATA/SE v14 VISA2016006313 MAY2017

Wireless NIC 3C:15:C2:D0:F4:96


Bluetooth NIC 3C:15:C2:D0:F4:97

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Jun 12, 2014 09:23 AM 
Status changed from (2) Scheduled to (5) Completed
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Craig Reno Jun 12, 2014 09:23 AM 
Delivered and set up. Need to have someone make a exception for 
mavericks, other than that it is done.
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Katie Halvorson Jun 12, 2014 08:09 AM 
She called and was expecting to get this done at
830 today and said she was running a little late.
 CAll before heading over.
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Lexie Widmer Jun 11, 2014 02:53 PM 
It is by Craig's desk.
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Lexie Widmer Jun 11, 2014 02:53 PM 
Task reassigned to Craig Reno.
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Lexie Widmer Jun 11, 2014 02:53 PM 
Craig or Adam,
Please deliver the equipment to her tomorrow at
8:30 and relay info about the software.  

Thanks.
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Lexie Widmer Jun 11, 2014 11:18 AM 
****This is an email****
Lexie,

Info for MAXQDA win/mac upgrade/exchange:

http://www.maxqda.com/shop/upgrade-maxqda

I believe to get her a MAC license upgrade would
cost $320.00 US dollars.

Tricia Flaherty
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Lexie Widmer Jun 11, 2014 11:16 AM 
he has the parallels/maxqda/windows 7 on her
office desktop.  If she wants to also have it on
the laptop, she has to choose between them.  She
can upgrade maxqda to a mac compatible version for
about $300.  See email for further info.
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Lexie Widmer Jun 11, 2014 11:15 AM 
Status changed from (1) Pending to (2) Scheduled
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Lexie Widmer Jun 11, 2014 10:26 AM 
Re-imaging now.  

Talked to Doris, she had Parallels and Maxqda on
her computer (See SR 45379).  However, Parallels
v7 is not compatible with Macs.  There is now a
Mac compatible MaxQda.  The education department
seems to have ordered 5 licenses.  Will have to
talk to Trisha to see if Doris can use one.  

Also scheduled an appt to deliver the laptop to
her for tomorrow at 8:30.  She is okay if we don't
have maxqda figured out then.
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Lexie Widmer Jun 11, 2014 10:07 AM 
Task reassigned to Lexie Widmer.
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Katie Halvorson Jun 11, 2014 09:46 AM 
Task reassigned to UCS Tech.
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Katie Halvorson Jun 11, 2014 09:46 AM 
She would really like some contact on this for
this week. She has a newborn and this week is the
only time she would be able to set anything up.

541-829-1211
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Adam Fyffe Jun 11, 2014 08:36 AM 
Task reassigned to Lexie Widmer.
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Shandelle Plasker Jun 09, 2014 03:23 PM 
She called to see when this would be done and
would like someone to call her with an update.
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Sarah Pettigrew Jun 05, 2014 01:40 PM 
NEW EQUIP SETUP: A MacBook Pro and USB SuperDrive need to be 
setup and delivered to Doris Cancel-Tirado in NPE 204. The WOU # 
is 20130828[Edit Inv]. The equipment is on the shelves across from the 
restroom in ITC 009.
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