Service Request Ticket - # 53859

Service Request Information

CONTACT Name Graber, Rebecca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 05, 2014 01:56 PM
Department Graduate Studies Phone 89524
Location Email graberb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130721[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35F3M02 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC 34:17:EB:99:C8:05

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jun 17, 2014 02:51 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jun 17, 2014 02:51 PM 
Computer has been set up.  Transferred favorites 
to both IE and Chrome.  Set up dual monitors. 
Added AD-Breedlove as printer - only one she 
wanted added - and performed a test print.  Added 
printer as default printer.  Tested Banner.  
Everything is good to go
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Lori Burgeson Jun 17, 2014 01:48 PM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Jun 17, 2014 01:48 PM 
Chipset driver was missing, so installed it.  
Installing Windows patches.  Computer is now ready 
for install
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Katie Halvorson Jun 17, 2014 08:47 AM 
Task reassigned to UCS Tech.
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Katie Halvorson Jun 17, 2014 08:47 AM 
She is available all day today and tomorrow.
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Katie Halvorson Jun 12, 2014 09:20 AM 
****This is an email****
I got a call from Craig yesterday needing a day to
come over and install replacement and Windows 7 (I
think that's it).

Tuesday, June 17th, would work good for me. 
Please check back with me for a time.

Thanks.
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Craig Reno Jun 12, 2014 08:29 AM 
Task reassigned to New Equip. Setup.
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Craig Reno Jun 11, 2014 02:13 PM 
Will call us when she is ready.
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Craig Reno Jun 11, 2014 12:15 PM 
Ready to be delivered.
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Adam Fyffe Jun 11, 2014 11:35 AM 
Task reassigned to Craig Reno.
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Adam Fyffe Jun 11, 2014 10:25 AM 
imaging
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Adam Fyffe Jun 11, 2014 08:36 AM 
Task reassigned to Adam Fyffe.
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Sarah Pettigrew Jun 05, 2014 01:56 PM 
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be 
setup and delivered to Rebecca Graber in AD 107. The WOU # of the 
old computer is 20091304[Edit Inv] and the old monitor is 20091424[Edit Inv]. The 
WOU # of the new computer is 20130721[Edit Inv] and the new monitor is 
20130761[Edit Inv]. The equipment is on the GFA shelf in the hallway.
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