Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Poole, Jesse	Date	Jun 06, 2014 09:13 AM
	Department	Student Success & Advising Office	Phone	88083
	Location		Email	poolej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20111081 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
	Serial No.	d5m1gs1	Location	PDR
	CPU	Intel Core i7-2760QM(2.4GHz, 6MB cache)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446; TRANSFFER to new laptop W#20140707 SR59636 MAR2016[TRANSFER from W#20090555- Camtasia Studio 7.1/Snagit 11.0 Bundle Academic Electronic Version from VISA2011002956 MARCH2014]
	Wired NIC	D4:BE:D9:39:59:09
	Wireless NIC	8C:70:5A:6D:19:7C
	Bluetooth NIC	9C:B7:0D:EE:71:9F

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Jul 01, 2014 08:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jul 01, 2014 08:17 AM	I help the user with a new network cable.	Add Attachment
Dyl Karbia	Jun 24, 2014 01:13 PM	Check on him today to find out the situation with the machine. The receptionist informed me that he out on a conference.	Add Attachment
Dyl Karbia	Jun 19, 2014 09:18 AM	I already swap the cable with another cable for testing purpose. He promise to get back to me after observing for several days.	Add Attachment
Dyl Karbia	Jun 19, 2014 08:51 AM	I was able to get hold of the user at APSC 401. He told me the same information in the service request send earlier.He said he encounter the problem some time but when he unplug and plug the network cable it works just fine. I Suggested taking a different network cable to try and see if he still encounter the same problem.	Add Attachment
Dyl Karbia	Jun 19, 2014 08:14 AM	Task reassigned to Dyl Karbia.	Add Attachment
Lori Burgeson	Jun 19, 2014 07:13 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Lori Burgeson	Jun 19, 2014 07:13 AM	Please contact Jesse to see if he still needs assistance.	Add Attachment
Adam Fyffe	Jun 09, 2014 08:14 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Craig Reno	Jun 06, 2014 02:25 PM	Task reassigned to UCS Tech.	Add Attachment
Craig Reno	Jun 06, 2014 02:25 PM	It seems like it is taking an unusually long time to get past the identifying network stage, when he powers off the dock and powers it back on it apparently connects much faster. He will try to take some screenshots of the issue as it is happening and will contact us sometime next week.	Add Attachment
Craig Reno	Jun 06, 2014 12:42 PM	Task reassigned to Craig Reno.	Add Attachment
Katie Halvorson	Jun 06, 2014 12:13 PM	He is available after 2 today.	Add Attachment
Craig Reno	Jun 06, 2014 12:11 PM	Left vm	Add Attachment
Alyssa Little	Jun 06, 2014 09:15 AM	He is available all morning until about 1	Add Attachment
Alyssa Little	Jun 06, 2014 09:13 AM	He has a laptop connected on a docking station via an ethernet cable and whenever he leaves at night and shuts it down when he comes back in the morning it has a bunch of issues reconnecting to the network.	Add Attachment