Service Request Ticket - # 53864

Service Request Information

CONTACT Name Bull, Robbin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 06, 2014 10:18 AM
Department The Research Institute Phone 88562
Location Email robbin.bull@hknc.org Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110530[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 8L9MYRI Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MSOffice2010ProPlus P0083486 installedOffice2007,AcrobatPro10 WIN P0083486, TRANSFERREDfrom W#20060427- FilemakerPRoAdv10 w/Maint P0072910 Maint release FMPro11Adv Aug2010 & Maint release FMPro12Adv April2012(P0082690renewal), CamtasiaStudio v7.1&SnagItv10 VISA2011002726(upgradelicense formerly Sarah Beaird transferred to Robbin Bull)UPGRADE AcrobatPro11 WIN P0088088 DEC2012,Adobe PremiereProCS6WIN P0088229 JAN2013, CorelDRAW GraphicSuiteX6 VISA2012003433, UPGRADE CamtasiaStudio v8 VISA2012003479 JUN2013

Wired NIC D4:BE:D9:8B:63:9D

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Jun 06, 2014 10:53 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Jun 06, 2014 10:53 AM 
gpupdate brought most of them back. Had to readd a couple of 
them manually.
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Craig Reno Jun 06, 2014 10:38 AM 
Task reassigned to Craig Reno.
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Alyssa Little Jun 06, 2014 10:18 AM 
She has a laptop and a desktop in her office and
neither of them are finding the I drives she has
access to, they both found them before but now
they can't. She tried rebooting the laptop and now
it won't find any of her drives.

Laptop WOU#20130784[Edit Inv]
Desktop WOU# 20110530[Edit Inv]

She'll be available from now until about 2:30 but
she needs her laptop for her meeting at 2:30
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