Service Request Ticket - # 53865

Service Request Information

CONTACT Name Bergeson, Brady   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 06, 2014 10:47 AM
Department Athletics Phone 88068
Location Email bergesob@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080622[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac, 20inch, 2.55GHz Intel Core 2 Duo #Z0FE
Serial No. SQP8490LZZE6 Location PDR

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software Microsoft Office Pro 2008 for MAC license from P0068701

Wired NIC 00:23:32:9A:2D:CD


Wireless NIC 00:23:12:1D:4A:02


Bluetooth NIC 00:23:12:3B:16:EA

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jun 24, 2014 10:17 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jun 24, 2014 10:17 AM 
Check the printer later today and I set it up via
IP and that made it work just fine.
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Dyl Karbia Jun 16, 2014 12:41 PM 
Check the problem that cause the user not printing
from the printer. The printer indicated offline
any time the user want to printed. I tried
uninstalling the driver and re-installing the
driver but that couldn't solve the problem.
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Dyl Karbia Jun 06, 2014 01:13 PM 
Left VM
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Craig Reno Jun 06, 2014 01:10 PM 
Task reassigned to Dyl Karbia.
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Craig Reno Jun 06, 2014 12:05 PM 
Task reassigned to Craig Reno.
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Alyssa Little Jun 06, 2014 10:47 AM 
Any time he tries to send documents to ATH-Hallway
it gives him an error that says the printer is
paused and he hasn't been able to figure out how
to "unpause" it

He will be available from now (10:45am) until about 3
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