Service Request Ticket - # 53866

Service Request Information

CONTACT Name Potter, Ashley   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 06, 2014 11:11 AM
Department Athletics Phone 89235
Location Email pottera@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100659[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro with Apple Protection Plan
Serial No. SC02FDZTVDH2G Location PDR

CPU Intel Core i5(2.3GHz dual-core, 3MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office for MAC 2011 from P0079025, Adobe CS6 Design Standard for MAC/WIN from P0093734

Wired NIC 10:9A:DD:67:B2:40


Wireless NIC E0:F8:47:2F:BA:8C


Bluetooth NIC E0:F8:47:2F:BA:8D

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer Jun 09, 2014 10:04 AM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Jun 09, 2014 10:04 AM 
Deleted and reinstalled drivers.  Test print
successful.
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Lexie Widmer Jun 09, 2014 08:57 AM 
Task reassigned to Lexie Widmer.
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Lexie Widmer Jun 09, 2014 08:57 AM 
She is available any time before 11:30.  The
macbook is with another person in the department
who doesn't get in till 9:30.  I will call her
around then.
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Alyssa Little Jun 06, 2014 11:11 AM 
MacBook: 20100659[Edit Inv]
Boca Printer: 20120220[Edit Inv]
****This is an email****
I'm not sure if this is something you guys help
with but I work in Athletics and we are having
some issues connecting our ticket printer (which
is a Boca Lemur) to our MacBook Pro/correctly
installing whatever it is that needs to be
installed. Is there any chance I could make an
appointment with someone to get some help on this?
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