Service Request Ticket - # 53872

Service Request Information

CONTACT Name DelloStritto, Mary Ellen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 06, 2014 04:51 PM
Department Behavioral Sciences Division Phone 89657
Location Email dellostm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120728[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 15inch w/ Retina, 2.4GHz Quad i7
Serial No. C02KH38SFFT0 Location PDR

CPU Intel Core i7(2.4GHz quad, 6MB L3 cache)


OS MAC OS X 10.14 (Mojave) Software MS Office for MAC 2011 from P0089412,SPSS Statistics Premium Faculty Pack from P0102741 til NOV-30-2017(Statistics24 in NOV2016) see T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack

Wireless NIC 28:CF:E9:19:38:DD


Bluetooth NIC 28:CF:E9:19:38:DE

TECHS Submitted by Craig Reno Contact creno11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jun 23, 2014 11:00 AM 
Task reassigned to Dyl Karbia.
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Dyl Karbia Jun 23, 2014 11:00 AM 
Task reassigned to Dyl Karbia.
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Dyl Karbia Jun 23, 2014 11:00 AM 
Craig work on the Apple Laptop before leaving UCS.
He left a note that says the user only need an
administrative privilege on the system when
delivering the machine which I did.
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Craig Reno Jun 11, 2014 02:00 PM 
Should just need admin rights and drives mapped when she comes 
in to get laptop.
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Jared Petersen Jun 09, 2014 04:50 PM 
Restarted Bumblebee under Lori's instruction. Was able to 
connect to it to image the mac. Mac is imaged, updated, and 
set up. Word appears to be working properly and is fully 
updated. Mac is back on Craig's desk so that it can get 
whatever other extra software that it needs back on it.
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Jared Petersen Jun 09, 2014 12:32 PM 
Tried to re-image also. Had the same problem as Lexie. 
Internet connection is fine, but still can't connect to 
Bumblebee.
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Lexie Widmer Jun 09, 2014 11:53 AM 
Task reassigned to UCS Tech.
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Lexie Widmer Jun 09, 2014 11:52 AM 
We've been trying to re-image, but can't seem to
connect to Bumblebee.  The computer is back on
Craig's desk.
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Lexie Widmer Jun 09, 2014 10:50 AM 
Task reassigned to Lexie Widmer.
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Lexie Widmer Jun 09, 2014 10:09 AM 
Task reassigned to UCS Tech.
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Lexie Widmer Jun 09, 2014 10:09 AM 
Ran hardware diagnostics, but didn't come up with
anything.  

This laptop has Mavericks installed.  Any work we
do needs to be in her account.  We could re-image
it while she's gone, but we need an ethernet to
firewire adapter.
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Lexie Widmer Jun 09, 2014 08:57 AM 
Task reassigned to Lexie Widmer.
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Craig Reno Jun 06, 2014 04:51 PM 
Mary Ellen has come in a few times over the last couple months 
trying to sort out this problem. The last time I ended up 
reinstalling Office and that apparently didn't work.

When she is working in Word in particular, the program will 
freeze, and she will have to force quit or sometimes the 
computer just crashes and requires a restart.

She is going to be out of town next week and dropped off her 
Macbook for us hopefully try to get working. She will be back in 
town on the 13th, but will be off campus until the 20th. She said 
she has everything backed up, so we should be ok to re-image if 
we really need to.

The laptop and charger are in a black bag at my desk.
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