Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jun 09, 2014 08:03 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130057 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL136076	Location	PDR
	Model	ColorQube 8870	Hostname	wuclab2.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.118.26 Metered Code: 0606	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:2D:57:DB

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	computerlabsrequest@wou.edu	88646

Entered by	Date	Memo
Lab Attendant			Email Public
Entered by	Date	Memo
Max McEvilly	Jun 09, 2014 11:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Jun 09, 2014 10:18 AM	Task reassigned to Lab Attendant.	Add Attachment
Adam Fyffe	Jun 09, 2014 10:18 AM	Changed out the kit. Used kit is ready at the SRD. Sending to lab attendant now.	Add Attachment
Lori Burgeson	Jun 09, 2014 09:52 AM	Please have Tricia get you an 8870 maintenance kit to replace this one. Leave the used kit at the SRD, update this ticket letting the lab attendant know it is ready to be stored with the recycled Xerox parts, and pass this ticket to the lab attendants when kit has been replaced.	Add Attachment
Katie Halvorson	Jun 09, 2014 09:38 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Jun 09, 2014 09:38 AM	Is this something a tech can do since the lab people don't get in till 11?	Add Attachment
Katie Halvorson	Jun 09, 2014 08:03 AM	Maintenance kit is needed at Lab-WUC. It says it needs to be replaced.	Add Attachment