Service Request Ticket - # 53875

Service Request Information

CONTACT Name Roberts, Janet   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 09, 2014 10:14 AM
Department Education & Leadership Phone 88446
Location Email robertsjl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100337[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
Serial No. 5K0BMN1 Location PDR

CPU Intel Core 2 Duo E8500(3.16Hz,6M,1333FSB)


OS Windows 7 Pro, 64 bit Software Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0077504 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:92:36:74

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer Jun 10, 2014 12:16 PM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Jun 10, 2014 12:16 PM 
Delivered.  Left a note.
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Lexie Widmer Jun 10, 2014 11:27 AM 
Ran updates and scans.

She is leaving at 11:45, but will leave the office
open for us to drop off the computer.
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Lexie Widmer Jun 10, 2014 10:19 AM 
Task reassigned to Lexie Widmer.
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Jared Petersen Jun 09, 2014 12:30 PM 
Ran a hardware check. All good. Will let Lexie decide what 
she wants to do with it tomorrow.
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Lexie Widmer Jun 09, 2014 12:01 PM 
Started it up, it booted just fine (it didn't do
that before I brought it over).  Run a hardware
check just to make sure?  

If it does need a re-image, please save the
scholarships folder from her desktop if you can.
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Lexie Widmer Jun 09, 2014 11:51 AM 
Task reassigned to UCS Tech.
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Lexie Widmer Jun 09, 2014 11:51 AM 
Took a bit to connect her printer.  She's setup
with the loaner though.  Her computer is at the
reimaging station.
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Lexie Widmer Jun 09, 2014 11:04 AM 
Bringing her WOU loaner 20091009[Edit Inv].
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Lexie Widmer Jun 09, 2014 10:26 AM 
Task reassigned to Lexie Widmer.
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Katie Halvorson Jun 09, 2014 10:14 AM 
Her computer froze when she was working on
something so she decided to restart the computer
and now it makes a very loud noise and the
computer doesn't go anywhere.  It acts like it is
trying to start up but never actually goes
anywhere and keeps making loud noises.  

She is around till about 230 today.  ED163.  If
she isn't there, you can come in still.
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