Service Request Ticket

Service Request Information

CONTACT	Name	Villegas-Gutierrez, Martha	Date	Jun 09, 2014 12:19 PM
	Department	The Research Institute	Phone	88335
	Location		Email	gutierm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100421 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 3300MFP Mono Laser Printer #3300MFP/X
	Serial No.	NRB075855	Location	PDR
	Model	3300MFP/X	Hostname
	Notes	up to 30ppm; Network connectivity; Max paper size: 8.5 x 14 in.; 2 sided output std; Automatic document feeder; Std paper capacity:300 sheets; 600 x 600 dpi(up to 1200 x 1200 enhanced image quality); Walkup fax (33.6 Kbps) and PC and LAN fax (send only); Maximum duty cycle of 25,000 pages per month; Minimum dimensions w18.3 x d17.1 x h18 in.	Ink/Toner Refill
	Wired NIC	00:00:AA:C0:EE:8F

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Jared Petersen	Jun 09, 2014 12:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jared Petersen	Jun 09, 2014 12:45 PM	User was already connected to the printer and had the proper drivers. User did not know which one to print to. Showed her the correct printer and walked her through a test print. Good to go.	Add Attachment
Jared Petersen	Jun 09, 2014 12:32 PM	Task reassigned to Jared Petersen.	Add Attachment
Lori Burgeson	Jun 09, 2014 12:28 PM	This is a local printer. Please help her download the driver to be able to print.	Add Attachment
Alyssa Little	Jun 09, 2014 12:19 PM	She is needing help connecting her loaner desktop to her office printer, I tried just walking her through it but she wasn't quite understanding and she didn't know the network name of her printer. printer 20100421 computer 20130095	Add Attachment