Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jun 10, 2014 08:04 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130223 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	28DL8Y1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091562 downgraded to Office Pro Plus 2010
	Wired NIC	B8:CA:3A:89:81:8F

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Jun 10, 2014 08:32 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Jun 10, 2014 08:32 AM	Got replacement mouse from pdr, it took a few minutes for it to load the drivers, but it works now.	Add Attachment
Craig Reno	Jun 10, 2014 08:12 AM	Task reassigned to Craig Reno.	Add Attachment
Shandelle Plasker	Jun 10, 2014 08:04 AM	**This is an email** The computer in room 226 in the library is not reading the mouse. I have tried unplugging it and plugging it back in as well as multiple different mice. I made sure it was the mouse and the mouse works fine on other computers. I also tried turning the computer on and off and that didn't work. The mouse cursor will show on the computer but won't move around. We also tried a USB mouse, instead of the ps/2 mouse. it also would't work. The computer number is 20130223. Thanks, Lacey Priest Information Desk	Add Attachment