Service Request Ticket - # 53885

Service Request Information

CONTACT Name Roberts, Jessica   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 10, 2014 09:12 AM
Department Advancement & Foundation Phone 89385
Location Email robertsjr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20040613[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 9050DN Printer #Q3723A#ABA
Serial No. SJPBL4DP00J Location PDR

Model Q3723A Hostname lightyear.wou.edu
Notes Additional 128MB from P0051513 2/2005 fuser replacement from P0067988 10-2008 Maint Kit from P0070621 5-2009 Fuser replacement from P0073797 1-2010, maintenance repair of Feed Kit LJ 9000/9050from P0079899 May 2011; Maint Kit 9050 from P0091875 SR51540 SEPT2013, HP LJ9000MaintKit#C9152A(EXCHANGE) from P0099914 SR59164 JAN2016 IP:140.211.116.111 Ink/Toner Refill

Wired NIC 00:11:85:D9:A5:AF

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jun 17, 2014 11:06 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jun 17, 2014 11:06 AM 
replaced the toner-printing like normal now
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Megan Thibeault Jun 12, 2014 12:53 PM 
left vm
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Megan Thibeault Jun 12, 2014 12:52 PM 
Need new toner.
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Katie Halvorson Jun 12, 2014 09:34 AM 
She called today and said that the problem is
still the same and she would like some contact on
when this can be fixed.
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Megan Thibeault Jun 10, 2014 10:59 AM 
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay?javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken&javax.portlet.prp_ba847bafb2a2d782fcbb0710b053ce01=wsrp-navigationalState%3DdocId%253Demr_na-c00259519-2%257CdocLocale%253D%257CcalledBy%253D&javax.portlet.tpst=ba847bafb2a2d782fcbb0710b053ce01&ac.admitted=1402423084500.876444892.492883150
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Nicole Crane Jun 10, 2014 09:32 AM 
Task reassigned to Megan Eichler.
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Megan Thibeault Jun 10, 2014 09:30 AM 
Task reassigned to Nicole Crane.
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Megan Thibeault Jun 10, 2014 09:30 AM 
w#?
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Nicole Crane Jun 10, 2014 09:12 AM 
The printer is printing black streaks. They 
replaced the toner and it is still printing that 
way. 

Name" light year, in the business office
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