Service Request Ticket

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Service Request Information

CONTACT	Name	Behling, Mylisa	Date	Jun 10, 2014 11:35 AM
	Department	College of Liberal Arts and Sciences	Phone	88226
	Location		Email	behlingm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120870 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
	Serial No.	j7g64x1	Location	PDR
	CPU	Intel Core i7-3740QM(2.7GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0089918 downgraded to Pro Plus 2010
	Wired NIC	F0:1F:AF:0E:FB:5C
	Wireless NIC	1C:3E:84:C6:87:1A
	Bluetooth NIC	2C:D0:5A:85:E5:8C

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Tracking

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Jun 16, 2014 03:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Jun 16, 2014 03:26 PM	Computer has been delivered.	Add Attachment
Lexie Widmer	Jun 16, 2014 02:06 PM	Task reassigned to Lexie Widmer.	Add Attachment
Craig Reno	Jun 13, 2014 04:02 PM	Task reassigned to UCS Tech.	Add Attachment
Craig Reno	Jun 13, 2014 04:02 PM	Laptop is ready to go, but she left at 3. Laptop and charger sitting by Diablo ready to be delivered.	Add Attachment
Craig Reno	Jun 13, 2014 10:53 AM	Have laptop, imaging.	Add Attachment
Craig Reno	Jun 13, 2014 09:31 AM	Task reassigned to Craig Reno.	Add Attachment
Alyssa Little	Jun 13, 2014 08:59 AM	She will be in her office today until about 3 for someone to pick up her laptop	Add Attachment
Alyssa Little	Jun 11, 2014 11:02 AM	She's out of the office today with her sick son, but she said she'd give us a call to arrange something when she gets back on campus	Add Attachment
Craig Reno	Jun 11, 2014 09:59 AM	left vm	Add Attachment
Lexie Widmer	Jun 11, 2014 08:20 AM	Left VM	Add Attachment
Alyssa Little	Jun 10, 2014 02:31 PM	She asked that you give her a call to schedule a time to pick up the laptop	Add Attachment
Alyssa Little	Jun 10, 2014 02:29 PM	Task reassigned to UCS Tech.	Add Attachment
Alyssa Little	Jun 10, 2014 02:29 PM	Laptop WOU# 20120870	Add Attachment
Katie Halvorson	Jun 10, 2014 11:59 AM	Called and left a vm asking for correct WOU#. Didn't realize this was a monitor number only..	Add Attachment
Lexie Widmer	Jun 10, 2014 11:56 AM	Task reassigned to Service Request Desk.	Add Attachment
Lexie Widmer	Jun 10, 2014 11:56 AM	Could you please get the WOU number of the laptop?	Add Attachment
Katie Halvorson	Jun 10, 2014 11:35 AM	**This is an email** Hi there, I guess I just need it wiped clean and we will reassign as the new person arrives. Warm Regards, Mylisa	Add Attachment
Katie Halvorson	Jun 10, 2014 11:35 AM	**This is an email** Good morning to you, > > > > We have a laptop that is ready to be picked up as the professor resigned and > is no longer on campus. The WOU # 20060815 ¿ please let me know what other > information might be helpful. This was for Justin Lewis in HSS 309. I will > be the touch point person for the pick-up. Thank you for all that you do¿ > enjoy the beautiful day! > > > > Kindly, > > Mylisa Behling	Add Attachment