Service Request Ticket

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Jun 10, 2014 04:45 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120892 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	T4B009257	Location	PDR
	Model	ColorQube 8870	Hostname	lab-24hourroom/studentlounge.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK 140.211.112.13 Metered Code: 9344 RMA:XFL130630E	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783-Page Pack Metered #3414
	Wired NIC	9C:93:4E:86:98:D2

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jun 26, 2014 11:09 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jun 20, 2014 08:30 AM	Mo got the alcove printer back up and running. He will be back today to fix the 24hr printer.	Add Attachment
Megan Thibeault	Jun 18, 2014 06:15 PM	Alcove printer needs parts that are on back order till 6/28.	Add Attachment
Megan Thibeault	Jun 18, 2014 06:15 PM	Xerox tech was out today but didn't get to campus until 4:30pm. So hopefully tomorrow someone will be back out to work on the 24 hour lounge.	Add Attachment
Katie Halvorson	Jun 18, 2014 09:58 AM	Called to check on the status of this ticket. I told him the Xerox guy has mainly been working on it the past few days.	Add Attachment
Megan Thibeault	Jun 11, 2014 08:10 AM	20120892-91,720	Add Attachment
Alyssa Little	Jun 10, 2014 04:45 PM	Two xerox printers in the library are displaying really long error message codes, he didn't write down both the codes but the WOU#s are 20120892 and 20130049	Add Attachment