Service Request Ticket - # 53901

Service Request Information

CONTACT Name Kuletz, Elayne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 11, 2014 08:22 AM
Department College of Education Phone 88471
Location Email kuletze@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101414[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
Serial No. C17FHBZZDHJF Location PDR

CPU Intel Core i5(2.5GHz Quad-Core)


OS MAC OS X 10.6 (Snow Leopard) Software Microsoft Office for Mac 2011 license from P0081051, Adobe Design&WebPrem MAC CS6 P0086167 install temp as CS5.5, Filemaker Pro 11 from P0082550(transferred from W#20070162 6-2012), Adobe Captivate 6 for MAC from P0086611, Telestream ScreenFlow 4.0.5 from VISA2013003771

Wired NIC C8:2A:14:1D:6D:6E


Wireless NIC 10:9A:DD:A6:3C:FA


Bluetooth NIC 44:2A:60:D7:F6:52

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Jun 11, 2014 09:51 AM 
Task reassigned to Craig Reno.
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Craig Reno Jun 11, 2014 09:51 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Jun 11, 2014 09:51 AM 
Reset smc and pram, works now.
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Lexie Widmer Jun 11, 2014 09:36 AM 
Task reassigned to Lexie Widmer.
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Lexie Widmer Jun 11, 2014 09:18 AM 
Left VM.
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Katie Halvorson Jun 11, 2014 08:22 AM 
She turned on her computer this morning and it
started like normal but it went to load her
profile and dark blue screen popped up and make a
loud noise.  It just went to sleep after that and
when she tries to wake it up, it doesn't do
anything.  Computer is not doing anything now.

She is around till 1 today.
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