Service Request Ticket

Service Request Information

CONTACT	Name	Boderman, Don	Date	Jun 11, 2014 10:38 AM
	Department	Student Enrichment Program	Phone	88656
	Location		Email	boderman@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130056 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL135996	Location	PDR
	Model	ColorQube 8870	Hostname	wuclab.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.118.46 Metered Code: 0409	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:2D:57:43

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Jun 11, 2014 03:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Jun 11, 2014 03:19 PM	Lori did something, tested and it now prints to both.	Add Attachment
Craig Reno	Jun 11, 2014 12:14 PM	There are 2 printers in the WUC lab, 20130056 and 20130057, Everything is printing only to 0057, I unplugged it for a moment to try to force jobs to print to 0056 but nothing came through.	Add Attachment
Craig Reno	Jun 11, 2014 11:23 AM	Task reassigned to Craig Reno.	Add Attachment
Katie Halvorson	Jun 11, 2014 10:39 AM	Brian from info desk called to report the issue.	Add Attachment
Katie Halvorson	Jun 11, 2014 10:38 AM	Printer isn't getting any print jobs to it. There is a green light and says it is ready to print but nothing is getting sent to this printer. Everything is going to the other printer in the room. Lab-WUC	Add Attachment