Service Request Ticket

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Service Request Information

CONTACT	Name	Redpath, Brent	Date	Jun 11, 2014 11:11 AM
	Department	Deaf Studies and Professional Studies	Phone	503-831-8277
	Location		Email	redpathb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130830 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25MR0PYF8J7	Location	Loaner- Writing Center
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.15 (Catalina)	Software	MS Office 2011 Std for MAC from P0094107;
	Wired NIC	68:5B:35:D2:BC:9B
	Wireless NIC	88:63:DF:8A:0A:FF
	Bluetooth NIC	88:63:DF:8A:0B:00

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Jul 08, 2014 11:29 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Jul 08, 2014 11:29 AM	Made sure Brent was an administrative user on the machine. Connected H and I (special_education) drives. Made sure to have his network drives reconnect upon login/restart. Added RR-RRCD- Grants printer and tested printing. Updated iLife 11 using Brent's AppStore account which will allow him to perform updates in the future. If Brent is in need of anything, he can give us a call any time.	Add Attachment
Lori Burgeson	Jul 08, 2014 07:05 AM	Set up scheduled today at 10am	Add Attachment
Lori Burgeson	Jul 02, 2014 01:52 PM	**This is an email** Hi Brent, I have a new iMac and SuperDrive ready to be delivered and installed for you. Can you please give me your availability so I can make an appointment with you to deliver and setup your new equipment? Thank you! Lori	Add Attachment
Lexie Widmer	Jul 02, 2014 01:50 PM	Installing iLife now.	Add Attachment
Lori Burgeson	Jul 02, 2014 12:15 PM	Emailed for availability	Add Attachment
Lori Burgeson	Jul 02, 2014 12:15 PM	Task reassigned to Lori Burgeson.	Add Attachment
Lexie Widmer	Jun 30, 2014 10:10 AM	Ready for Lori or Megan. Computer is on the shelf across from the bathroom.	Add Attachment
Lexie Widmer	Jun 20, 2014 04:51 PM	Imac is setup and ready to go. It does not have the NAC agent.	Add Attachment
Craig Reno	Jun 13, 2014 04:23 PM	Image done, not set up at all.	Add Attachment
Craig Reno	Jun 11, 2014 03:29 PM	Imaging at old ghost machine spot	Add Attachment
Sarah Pettigrew	Jun 11, 2014 11:11 AM	NEW EQUIP SETUP: An iMac and SuperDrive need to be setup and delivered to Brent Redpath in ED 241. If possible they would like this completed by 6/30. There is a station that belongs to Teacher Ed that will need to be returned to Darla Campbell in ED 202. The WOU # of the new iMac is 20130830. The equipment is on the counter in ITC 008.	Add Attachment