Service Request Ticket

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Service Request Information

CONTACT	Name	Olivier, Michael	Date	Jun 11, 2014 11:14 AM
	Department	Deaf Studies and Professional Studies	Phone	88324
	Location		Email	olivierm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130829 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MMP3N3DV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.13 (High Sierra)	Software	MS Office 2011 Std for MAC from P0094107;
	Wired NIC	0C:4D:E9:9D:84:0F
	Wireless NIC	3C:15:C2:EC:97:D4
	Bluetooth NIC	3C:15:C2:EC:97:D5

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Jul 01, 2014 12:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Jul 01, 2014 12:13 PM	Setup complete. Setup I drive (special_education) and H drive. Setup RR-RRCD-Grants and RR-RRCD printers. Needed to give an exception as the NAC agent would not pop up to login. Helped install iLife '11	Add Attachment
Lori Burgeson	Jun 27, 2014 07:37 PM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Jun 27, 2014 07:37 PM	Setup scheduled for Tuesday, July 1 after his meeting at 11:30	Add Attachment
Lori Burgeson	Jun 25, 2014 02:19 PM	**This is an email** Hi Mike, We are almost finished working on your computer. Regarding Keynote and ScreenFlow - they are licensed applications and we do not have a valid license in your name. I double-checked with Tricia who handles all of the software purchases and she confirmed this with me. If you would like to have these two applications purchased, please contact Kathy Heide and she can get that process going. In the meantime, what is your availability the rest of this week and early next week? I would like to get some time scheduled with you to bring your new computer over and set everything up for you. Thank you, Lori	Add Attachment
Miles Rakestraw	Jun 25, 2014 01:19 PM	Received e-mail from Michael requesting that we add keynote presentation and screen flow. He does not have key's for these apps in his name so he will have to purchase them himself. E-mail has been forwarded to Lori.	Add Attachment
Miles Rakestraw	Jun 24, 2014 03:03 PM	MacBook is re-imaged and set up. W# - W20130829 studenttechs - set AD add - Supervisor notified via e-mail Sophos - installed additional software- e-mail request sent to user updates - installed appstore updates - installed browsers - up to date NAC agent - installed Macbook has been replaced on the counter in ITC 008	Add Attachment
Lori Burgeson	Jun 24, 2014 12:01 PM	Task reassigned to UCS Tech.	Add Attachment
Lori Burgeson	Jun 24, 2014 12:01 PM	Fixed Wi-Fi issue. Please finish image setup.	Add Attachment
Lori Burgeson	Jun 24, 2014 09:08 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Jun 24, 2014 09:08 AM	Experiencing hardware issues with Wireless card. Called AppleCare and they are sending a box. Case ID: 627437667 Repair ID: D126789727	Add Attachment
Lexie Widmer	Jun 20, 2014 04:56 PM	Had to reimage. Miles is working on it now.	Add Attachment
Craig Reno	Jun 13, 2014 04:23 PM	Image done, not set up	Add Attachment
Craig Reno	Jun 11, 2014 04:21 PM	Imaging where ghost machine used to be.	Add Attachment
Sarah Pettigrew	Jun 11, 2014 11:14 AM	NEW EQUIP SETUP: A MacBook Pro needs to be setup and delivered to Mike Olivier in ED 230. If possible, he would like this to be completed by 6/30. There is a station that belongs to Teacher Ed that will need to be returned to Darla Campbell in ED 202. The WOU # of the new laptop is 20130829. The new equipment is in a black case on the counter in ITC 008.	Add Attachment