Service Request Ticket

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Service Request Information

CONTACT	Name	Tankersley, Daniel	Date	Jun 11, 2014 01:16 PM
	Department	Creative Arts	Phone	89658
	Location		Email	tankersley@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110413 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch,3.4GHz Quad-Core Intel i7 #Z0M7
	Serial No.	D25GQ1FNDHJW	Location	PDR
	CPU	3.4GHz Quad-Core Intel Core i7
	OS	Unknown	Software	bundled with iLife'11, OpenOffice, (Large set of Freeware from Tankersly), Adobe CS5.5 Master Coll. for MAC from P0083034, AutoDesk Ent. Creation Suite(Maya) from P0083231, MAX/MSP/Jitter6 + Gen from P0083230, Adobe Master Coll. CS6 from P0091311 JULY2013
	Wired NIC	3C:07:54:2D:9E:C6
	Wireless NIC	E4:CE:8F:67:92:97
	Bluetooth NIC	34:51:C9:F2:D6:F2

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Oct 30, 2014 10:18 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Oct 30, 2014 10:18 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Ruby Tidwell	Oct 30, 2014 10:18 AM	Seems to no longer be an issue. ITC 103 was also reimaged towards the end of Summer, which may have solved the problem.	Add Attachment
Lexie Widmer	Aug 18, 2014 08:16 AM	**This is an email** Hello Lexie, Thank you for staying in touch about these issues. I will be in communication very soon about what we need done. Daniel	Add Attachment
Lexie Widmer	Aug 14, 2014 10:04 AM	Sent email for availability.	Add Attachment
Katie Halvorson	Jun 24, 2014 03:14 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katie Halvorson	Jun 24, 2014 03:14 PM	**This is an email** Hello, I appreciate your eagerness to help, but as I've said, I am traveling in China at the moment. I will contact UCS about the projector issue when I return. Please do not leave any more phone messages for me unless it is an emergency. Thank you for understanding.	Add Attachment
Alexander Carlson	Jun 24, 2014 01:31 PM	Left VM	Add Attachment
Dyl Karbia	Jun 19, 2014 12:49 PM	Left VM	Add Attachment
Lori Burgeson	Jun 19, 2014 07:13 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Lori Burgeson	Jun 19, 2014 07:13 AM	Please contact Daniel to see if he is still needing assistance.	Add Attachment
Katie Halvorson	Jun 17, 2014 04:02 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katie Halvorson	Jun 17, 2014 04:02 PM	**This is an email** Daniel Tankersley 3:56 PM (5 minutes ago) to ucshelpdesk Hello, I got a message about scheduling a time to work on the projector setup in ITC103. I am in China right now, and will be in touch when I get back. Projector isn't urgent. Thank you.	Add Attachment
Daniel Jackson	Jun 17, 2014 03:56 PM	Task reassigned to UCS Tech.	Add Attachment
Daniel Jackson	Jun 17, 2014 03:17 PM	Task reassigned to Daniel Jackson.	Add Attachment
Adam Fyffe	Jun 12, 2014 12:51 PM	Task reassigned to UCS Tech.	Add Attachment
Adam Fyffe	Jun 12, 2014 12:34 PM	Left a note saying he was backing it up and not to touch it until he lets us know.	Add Attachment
Adam Fyffe	Jun 12, 2014 11:43 AM	Task reassigned to Adam Fyffe.	Add Attachment
Lori Burgeson	Jun 12, 2014 08:26 AM	Task reassigned to UCS Tech.	Add Attachment
Nathan Sauer	Jun 11, 2014 04:21 PM	Task reassigned to Lori Burgeson.	Add Attachment
Nathan Sauer	Jun 11, 2014 04:20 PM	I was able to switch the inputs to the console to the Mac next to the console. The console Mac is not loading its OS.	Add Attachment
Alyssa Little	Jun 11, 2014 01:16 PM	The projector in ITC 103 says that it cannot recognize the computer The WOU# of the computer is 20110413 And he said the sooner someone can get out there the better	Add Attachment