Service Request Ticket - # 53909

Service Request Information

CONTACT Name Cain, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 11, 2014 02:31 PM
Department VP Academic Affairs/Provost Phone 89711
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130723[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 35M3M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35M3M02 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC 34:17:EB:9A:92:29

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact 88925

Tracking

Entered by Date Memo
UCS Tech
Email

Public
Entered by Date Memo
Tricia Flaherty Sep 26, 2018 03:16 PM 
Task reassigned to UCS Tech.
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Tricia Flaherty Sep 26, 2018 03:15 PM 
Task reassigned to Account Administration.
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Dyl Karbia Jun 19, 2014 04:28 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jun 19, 2014 04:28 PM 
Delivered the machine to Sarah's office. It works
fine.
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Nicole Crane Jun 17, 2014 10:32 AM 
Her location has been updated and her information 
has been added to the service request
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Dyl Karbia Jun 16, 2014 01:44 PM 
I was able to get hold of the Sarah. With series
of troubleshooting done on her system I realized
the problem was faulty power supply. I spoke with
Lori regarding this task and she refer me to
Tricia to ask if the user was legible for GFA
computer. Fortunately she was legible and I was
give a new machine to setup for the user. I
re-image the system and took the machine to the
user.
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Sarah Pettigrew Jun 12, 2014 02:26 PM 
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be 
setup and delivered to Sarah Cain in MA 204. 
The WOU # of the new computer is 20130723[Edit Inv] and the new monitor 
is 20130763[Edit Inv]. 
The WOU # of the old computer is 20091347[Edit Inv] and the old monitor is 
UNKNOWN. **Please record what the WOU# is of the old station**
The new equipment is on the GFA shelf in the hallway.
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Dyl Karbia Jun 12, 2014 01:55 PM 
I check the system and tried doing doing window
system repair but it couldn't solve the problem. I
had the similar machine in our lab.I removed the
hard drive and connected it to the other computer
it works fine. With some research done online some
of the hint given was it could be problem with the
machine power supply.
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Craig Reno Jun 11, 2014 03:31 PM 
Task reassigned to Dyl Karbia.
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Shandelle Plasker Jun 11, 2014 02:32 PM 
You can contact her by phone or email and her
email is cains@wou.edu.
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Shandelle Plasker Jun 11, 2014 02:31 PM 
****This is an email****
Hi Help Desk,

I have a major problem with the desktop computer
in my office. About 20 minutes ago, it suddenly
shut down for no apparent reason and cannot
restart. I tried to restart the computer normally,
but this failed. I then ran the repair routine
that was suggested, but the popup message says
that the computer cannot be repaired. Luckily, I
have a second computer in my office for student
use, so I can complete my grading on that. The
laptop does not run ArcGIS very effectively,
however, so having the desktop down long-term is
somewhat problematic.

Thanks for any help with this! My office is in
Maaske Room 204. My phone number is 503-838-9711.

Thanks very much,

Sarah Cain
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