Service Request Ticket - # 53910

Service Request Information

CONTACT Name Troyer, Robert   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 11, 2014 02:31 PM
Department Humanities Division Phone 89123
Location Email troyerr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20131034[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9598V12 Description Dell OptiPlex 9020 SFF, i7-4770 3.4GHz Turbo
Serial No. 9598V12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC 34:17:EB:A6:38:6C

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jul 18, 2014 12:25 PM 
Status changed from (2) Scheduled to (5) Completed
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Dale Goodell Jul 15, 2014 02:00 PM 
Setup scheduled for Wednesday, 7/16/2014 at 2 pm.
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Dale Goodell Jul 15, 2014 01:52 PM 
Task reassigned to Dale Goodell.
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Megan Thibeault Jul 03, 2014 11:30 AM 
Status changed from (1) Pending to (2) Scheduled
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Megan Thibeault Jun 26, 2014 01:09 PM 
8am Tuesday 7/8 APSC501
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Megan Thibeault Jun 26, 2014 08:57 AM 
****This is an email****
Hi Megan,

Actually my office will be moving upstairs to APS
501 next week, and I'll need a few days to get the
new space sorted out. Can we shoot for the second
week of July?

The best times would be Tue, Thurs, or Friday morning.

Thanks,
Rob
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Megan Thibeault Jun 25, 2014 04:03 PM 
****This is an outgoing email****
Hi Robert,

We were just following up with you regarding a
service request that we have for you.  (#53910)

Description: NEW EQUIP SETUP: A Dell computer and
monitor need to setup and delivered to APSC 414.
(Order # 7734)

I was just wondering what your availability looks
like so we can get this new setup delivered to you.  

Thanks,
Megan Eichler
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Public
Megan Thibeault Jun 25, 2014 04:03 PM 
Task reassigned to Megan Eichler.
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Lori Burgeson Jun 24, 2014 10:33 AM 
Moved machine in AD
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Lori Burgeson Jun 24, 2014 10:32 AM 
Task reassigned to New Equip. Setup.
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Vikas Sharma Jun 24, 2014 10:16 AM 
Machine has been imaged and ready to go :)
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Vikas Sharma Jun 24, 2014 08:24 AM 
Task reassigned to Vikas Sharma.
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Vikas Sharma Jun 24, 2014 08:24 AM 


                 
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Sarah Pettigrew
Jun 11, 2014  02:31 PM






NEW EQUIP SETUP: A Dell computer and monitor need to be setup 
and delivered to Robert Troyer. This station is for the International 
Student Academic Support Student Employee in APSC 414. The  
WOU # of the computer is 20131034[Edit Inv] and the monitor is 20131035[Edit Inv]. 
The equipment is on the counter in ITC 008. 


                 
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