Service Request Ticket - # 53911

Service Request Information

CONTACT Name Fordham, Kayla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 11, 2014 03:20 PM
Department Human Resources Phone 88490
Location Email fordhamk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101458[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 25015V1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007; ***Transferred license from W#20110925 FEB2015 Adobe Acrobat Pro XI(v.11) from P0093895 & then DEC2016 SR62176 Transfer to new cpu W#20141267,

Wired NIC 78:2B:CB:A6:61:B4

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Jun 12, 2014 11:43 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Jun 12, 2014 11:43 AM 
Restarted print screen program.
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Craig Reno Jun 12, 2014 10:10 AM 
Left message, Heather is in a meeting.
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Craig Reno Jun 11, 2014 04:33 PM 
Task reassigned to Craig Reno.
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Shandelle Plasker Jun 11, 2014 03:20 PM 
Kayla called this in for someone else but would
like to be the one contacted for it. The person
who is having the issue is named Heather Mercer.
When they try to do a screen shot it is not
opening the print key options that allow you to
print or copy and paste and other sorts of things.
They also tried to copy and paste by high lighting
it but it does not how anything when pasting.
Please contact Kayla Fordham by phone.
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