Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jun 11, 2014 10:45 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130212 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	288P8Y1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091562; This station gets full Adobe CC2015 for WIN from Student LAB license
	Wired NIC	B8:CA:3A:89:7A:A8

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Jun 12, 2014 10:06 AM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Jun 12, 2014 10:06 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Jun 12, 2014 10:06 AM	Opened case to see if sata cable was still plugged in, it was. Put it back together and it booted to windows, so the hard drive is working still. Must have been a fluke.	Add Attachment
Lori Burgeson	Jun 12, 2014 09:56 AM	Task reassigned to Lab Attendant.	Add Attachment
Lori Burgeson	Jun 12, 2014 09:56 AM	Please record the actual error message machine is displaying, disconnect from all cabling, and bring machine to main UCS building. Leave with SRD, update ticket, and assign to UCSTech	Add Attachment
Craig Reno	Jun 12, 2014 09:43 AM	Task reassigned to UCS Tech.	Add Attachment
Craig Reno	Jun 12, 2014 08:24 AM	Task reassigned to Craig Reno.	Add Attachment
Kevin Thibeault	Jun 11, 2014 10:45 PM	Hard drive not found on computer, students cannot login	Add Attachment