Service Request Ticket - # 53915

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 12, 2014 07:57 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20060076[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 4350DTN Printer #Q5409A#ABA
Serial No. SCNGXF75829 Location PDR

Model PQ5409A Hostname hl-refdesk.wou.edu
Notes fuser replaced 5-2009 from P0070552, maintenance kit from P0072923 11-2009, HP LJ4350DN Maint Kit from P0083096 12-5-2011 IP:140.211.112.26 Ink/Toner Refill HP 42A or HP 42X

Wired NIC 00:14:38:D2:A8:2F

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jun 12, 2014 01:04 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jun 12, 2014 01:04 PM 
Did a restart on the printer. Checked to see if it
was pulling an ip address and did a test print. It
seems to be working just fine.
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Lori Burgeson Jun 12, 2014 08:26 AM 
Task reassigned to Megan Eichler.
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Lori Burgeson Jun 12, 2014 08:26 AM 
The 49.xxxx errors are "communication errors" and 
can be caused by many things:
Corrupted driver, corrupted firmware, corrupted 
print job, bad nic card (your printer has a built 
in network port), bad memory DIMM, bad formatter 
board etc.

The queue has been cleared and that isnt the cause 
of the issue.  The printer also reads Offline on 
Krusty.  Do you want to check into this printer?  
I am assuming the DirectJet card went out and the 
printer will have to be replaced, but that is just 
an assumption.
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Katie Halvorson Jun 12, 2014 07:58 AM 
****This is an email****
It's HL-Library Community Users.

Thanks,

CM
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Katie Halvorson Jun 12, 2014 07:57 AM 
****This is an email****
 Hello,
>
> This printer is giving off a 49.4C02 error
tonight. I looked in the queue
> and it appears that two print jobs from a couple
student logins are backed
> up in the system, causing the error.
>
> Printer number is 20060076[Edit Inv] and is located below
the information desk.
>
> Thanks,
>
> CM
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