Service Request Ticket - # 53942

Service Request Ticket - # 53942

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Service Request Information

CONTACT	Name	Kelly, Tom	Date	Jun 16, 2014 09:45 AM
	Department	Health & Exercise Science	Phone	88256
	Location		Email	kellyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100602 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	2HFT9P1	Description	Dell OptiPlex 960 SFF, 3.16GHz, 6M, 1333MHz FSB
	Serial No.	2HFT9P1	Location	Under stand up desk, wipe in 2 wks
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0078666 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:D0:7C:DD

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Tracking

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Jun 19, 2014 02:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Jun 19, 2014 02:35 PM	After new hard drive was installed and OS re-imaged all I/O devices are working properly. The PC has been reinstalled in HWC 303. E-mail has been sent to Mr. Kelly informing him of this.	Add Attachment
Miles Rakestraw	Jun 18, 2014 04:37 PM	Diagnostic test completed no errors detected. Removed hard drive from another machine and installed into suspect PC. Once hard drive installed mouse and keyboard began functioning correctly. Hard drive out of alternate machine will be kept in problem machine and problem hard drive will be dban'd. Currently performing re-image on customer PC.	Add Attachment
Miles Rakestraw	Jun 18, 2014 02:27 PM	Keyboard and mouse unresponsive. Swapped in known working keyboard and mouse then rebooted. After reboot mouse did not respond and keyboard would only respond momentarily then not respond at all. Brought PC back to lab (W# 20100602), currently running Pre-boot system assessment.	Add Attachment
Katie Halvorson	Jun 17, 2014 04:31 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Jun 17, 2014 04:31 PM	He called to say that the monitor is working but keyboard and mouse are still unresponsive. He can see they are both plugged into computer correctly. The mouse has a red light on the bottom so he knows it is plugged in and supposed to be working but nothing on the screen.	Add Attachment
Miles Rakestraw	Jun 17, 2014 04:09 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Miles Rakestraw	Jun 17, 2014 04:09 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Jun 17, 2014 04:09 PM	Monitor was unresponsive, switched directly to sleep mode. Plugged monitor into verified working PC. Monitor worked properly with alternate PC. Plugged suspect PC into a known working monitor, forced monitor to sleep mode. Opened suspect PC removed and reseated video card. After video card reseat, plugged monitor back into PC. Monitor and PC responded correctly.	Add Attachment
Lexie Widmer	Jun 17, 2014 03:58 PM	Task reassigned to Lexie Widmer.	Add Attachment
Dyl Karbia	Jun 16, 2014 10:57 AM	Left VM	Add Attachment
Katie Halvorson	Jun 16, 2014 09:54 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Jun 16, 2014 09:45 AM	Computer in corner of HWC303 is not responding to anything from keyboard or mouse. The monitor will show a blue screen sometimes but is blank now. He says there is power to the tower though. HWC303 computer-room is locked so come see him in HWC306 while he is in class 8-5 next door.	Add Attachment