Service Request Ticket - # 53945

Service Request Information

CONTACT Name Schmidt, Katherine   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 16, 2014 11:27 AM
Department Writing Center Phone 88234
Location Email schmidtk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120401[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
Serial No. C2VJ719CDTY3 Location PDR

CPU intel Core i5(2.5GHz Dual-core


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0087153

Wired NIC A8:20:66:0F:7E:22


Wireless NIC 20:C9:D0:C0:68:B3


Bluetooth NIC 20:C9:D0:C0:68:B4

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jun 19, 2014 06:57 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Lori Burgeson Jun 19, 2014 06:57 AM 
Laptop has been reimaged and updated.  It is ready 
for pickup.

Emailed Katherine letting her know the laptop is 
ready for pickup at the SRD.
 Add Attachment
Lori Burgeson Jun 16, 2014 12:22 PM 
Task reassigned to Lori Burgeson.
 Add Attachment
Lori Burgeson Jun 16, 2014 12:22 PM 
Reimaging machine with Mountain Lion
 Add Attachment
Katie Halvorson Jun 16, 2014 11:45 AM 
She called and said she would like everything gone
and nothing saved and completely re imaged.
 Add Attachment
Dyl Karbia Jun 16, 2014 11:41 AM 
Left VM
 Add Attachment
Katie Halvorson Jun 16, 2014 11:27 AM 
the computer is going back to Xinhie Luo after it
has wiped from Dennis Butler account information.

The computer is at SRD in a black case.  The
computer can be dropped off at writing center
after it is completed.
 Add Attachment