Service Request Ticket - # 53947

Service Request Information

CONTACT Name Ferguson, Arne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 16, 2014 12:47 PM
Department Athletics Phone 88516
Location Email fergusa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100762[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
Serial No. DMD5DP1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0079318 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:D4:A5:BA

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jun 18, 2014 10:37 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jun 18, 2014 10:37 AM 
Return the machine to the user it works just fine.
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Dyl Karbia Jun 17, 2014 04:12 PM 
The issue that cause the machine not loading
windows was due to bad had drive. With series of
trouble shooting done on the system I remove the
bad hard drive and swap with another hard drive on
the same system and the machine work just fine. I
spoke with Megan regarding this issue she
suggested I replace bad hard drive with a used
hard drive and re-image the system. I did just
that and I was able to slave the bad hard drive to
the working machine to retrieved his information.
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Dyl Karbia Jun 17, 2014 03:54 PM 
****This is an outgoing email****
Hi Arne,

Please be informed that I am done working on your
machine. I stop by your office during the
afternoon hours but you wasn't around.
Thanks
Dyl Karbia
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Public
Daniel Jackson Jun 17, 2014 08:14 AM 
Task reassigned to Dyl Karbia.
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Daniel Jackson Jun 17, 2014 08:13 AM 
Check up call, left VM.
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Daniel Jackson Jun 16, 2014 04:27 PM 
Check up call, left VM.
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Lexie Widmer Jun 16, 2014 03:31 PM 
Task reassigned to Daniel Jackson.
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Lexie Widmer Jun 16, 2014 03:31 PM 
Daniel left a VM.
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Katie Halvorson Jun 16, 2014 12:47 PM 
He restarted his computer and there is a start up
repair on his screen that shows up. He has tried
to cancel it but it just freezes.  He can't get
onto his computer.

503-508-4065
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